New Jersey Gutters L.L.C
Elmer, Westfield, NJ

New Jersey Gutters L.L.C Reviews

4.6 stars based on 97 reviews

Featured Comments:

• M

  Mitch E

  5.0

  New Jersey Gutters replaced our existing gutters with new, 6-inch seamless gutters. The installation was done at the requested time to coordinate with other contractors. The work was done professionally and looks great. During heavy rains we used to have water running down the side of our house and mulch from our beds pushed into the grass due to runoff. With Ida's recent rains, we had zero issues. We'll continue to use New Jersey Gutters for cleaning and maintenance.

• S

  S K

  5.0

  NJ GUTTERS LLC gets top reviews in every category! Arrived exactly on time, three man crew, all of whom were great and very professional, answering all questions and going beyond expectation to be helpful Big shout out to Mike who was especially helpful and careful. Hector was great too. Also, a thorough clean-up at the end of the job.I never looked at gutters before this installation, but, wow, these 6 inch babies look wonderful and really add pizazz to the look of the house.Thanks, Jimmy and NJ Gutters.I will recommend you to everyone.

• R

  Ryan

  1.0

  I had my gutters installed by this company in early March, I used them because they were local and I am new to the area. What a mistake. They are an extremely unprofessional company - one thing after another with these guys. At the time the power was out from the big March snow storm and I was away on business leaving my wife home by herself (who had stepped out at this time) and my gracious elderly neighbor let us run an extension cord over to her house to power our fridge since she had a standby generator. The install crew actually unplugged the cord to power their saw, when they had their own generator to use. They have no idea what that cord was powering or where it was coming from. My wife comes home to pick something up from the house and as she's leaving she gets whistled at by one of the installers - really? As can be seen in the attached picture, they actually twisted wiring for my dish and home cameras around a downspout and left the mess of wires exposed (when they were previously easily tucked away). They left zip screws in my driveway and around my house from the installation process that I didn't notice until the snow melted. Not to mention just trying to get on the schedule with these people, I sent in my initial deposit on 2/12/18, they FINALLY came for the install 3/6/18. If all the above didn't scream unprofessional enough, the owner James could not be bothered about these issues and I felt as though I was just bothering him. He even called my wife "combative" in an email to me because she initially called trying to get on the schedule. If you didn't want our business you could have told us James. Our small $2500 job could have been a lot of referrals down the road to your outfit - especially from someone that is also in the customer service business and services thousands of homes in central NJ. Not for nothing, but when one of my customers calls me with a concern or an issue that THEY feel is a big deal and you feel it isn't, you still do what it takes to satisfy the customer. I gave James at NJ Gutter every opportunity to make things right with this situation and he couldn't be bothered and pawned it off to his office staff. You are welcome to call me any time if you care to discuss my concerns.

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