NESCOR
Doty, West Springfield, MA

NESCOR Reviews

4 stars based on 163 reviews

Featured Comments:

• M

  Miguel David

  1.0

  Going on six years ago that our metal roof was installed by Nescor. Roof has been leaking ever since. They’ve tried to blame everything but themselves for the leak. Spent money to repair the chimney after they said that’s where the leak was coming from. That was not the case. Spent money to repair some siding under the roofline after they said that’s where the leak was coming from. Again, not the case. They’ve sent people too many times to come and “fix” the leak, yet it’s still leaking. The last person to come by said “there were major steps that were skipped” and “this absolutely needs to be redone” yet I am still dealing with this. At this point, the second floor ceiling is close to falling in. Communication with this company is awful. It takes MULTIPLE attempts for them to respond to an email. Right now I’m still waiting to hear back from someone from two weeks ago. At the beginning of the pandemic, I received an email stating that they are canceling all appointments for the safety of their employees. Come to find out it was a complete lie. I called the next day or so and customer service said they weren’t cancelling appointments because they are essential employees. I had to make a new appointment which was a couple weeks out. Also, this company has what seems to be a rotating door of employees. Several different times I’ve been told that so and so no longer works here. That was the reasoning a couple different times that I didn’t receive a response for months at a time. If you ask me, a One star rating is too high for Nescor. I would never again work with this company. I would never recommend them to anyone. Their supposed lifetime warranty is not something they live up to. We can’t do anything with the interior of the home because of the continuous leaking.

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  Response from the owner

  Hello Miguel, I would like to speak with you further about the information you provided. Please give us a call when you have a moment at 413-739-4333. Thank You.

• d

  david farineau

  1.0

  12/8/2021 DO NOT USE THIS COMPANY. THEY HAVE BEEN A NIGHTMARE FOR THE PAST 6 YEARS. Back story, we had Nescor install a metal roof 6 years ago and it leaked ever since. It’s literally taken this long for them to stand by their warranty and fix the roof. They had to remove the roof they installed and reinstall a new one. Nescor had their contractor come out on Nov. 8 to fix the roof. They show up, tell my dad they aren’t doing this job and they leave. They come back the next day and they do the job. No idea what happened bc this company fails to communicate anything. As shown in the photos, they broke several pieces of siding while removing and then reinstalling the roof. The contractor then tells my father that we have to pay him $1200 to install new vinyl siding to fix what he broke, and then says to keep it between the two of them. I call Brian Donovan at Nescor to ask why we have to pay and he is completely unaware of the situation, says to someone in the background that they’re double dipping, and says he’ll get back to me. After emailing him asking what’s going on, he finally calls and leaves me a voicemail on Nov 18 telling me basically that they will let me know when something new happens. Now today is Dec 8 a whole month since the work was done. Have not heard anything. Siding is still broken and they never cleaned up the garbage they created. So that’s sitting in a nice pile in front of the house. Oh, and the water damage inside the house is yet to be addressed. Two whole rooms that now need to be gutted bc of the roof leak.

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  Response from the owner

  Thank You for bringing this to our attention. Thank you, We always appreciate feedback both positive and negative. Someone will be reaching out to you shortly top ensure your concerns are addressed.

• J

  Jason Chin

  5.0

  I was given a 8 am - 9 am window of install time. They showed up before 8am !! From start to finish they explained to me everything that was being done and why it was being done. The quality of work and the quality of product Necore provided was top notch A+. I would definitely order from them again and recommend them to anyone.

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  Response from the owner

  Thank you for the review Jason! We appreciate your kind words!

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