Nations Roof
Pioneer, Springboro, OH

Nations Roof Reviews

3.5 stars based on 13 reviews

Featured Comments:

• U

  Unhappy Customer

  1.0

  If it were possible, we would leave negative stars! Nation's Roof came to fix a leak we had in the roof after the rain. A few weeks later the leak was still present, and after the rain, our ceiling was damaged. They came out a second time and did work in a COMPLETELY different area WITHOUT any leaks (that obviously did not fix the problem we called them for originally). We called them a third time to address the SAME leak, and no one ever responded. We had to contact another company, Command Roof, to come and fix the problem. Command's owner even came out himself to ensure our leak was fixed properly! We have undertaken a significant financial loss due to having to repair the same leak (plus all the ceiling damage) 3 times!! When we received the invoices from Nations Roof, they tried to bill us NOT ONLY for both visits (without adequate work completed), but they also falsified the man hours by 8 hours! We contacted the company to discuss these issues, and went months without response. When they finally did reach back out to us, we were hoping to resolve things amicably. However, it quickly turned into a hostile conversation as their President, Andrew, was unwilling to take our offer to pay for half of both invoices (as we recognize that he still had to pay his employees even though the job was not completed). It was beyond disappointing to experience a business owner who was so condescending and unwilling to see reason. We provided him with all of the documents and communication records that we had (including the job ticket with hours completed by his workers) and he refused to acknowledge our claim. In addition to offering to pay half, we gave Andrew our promise not to share our displeasure with his company and lack of customer service. His exact response was "So feel free advertise all you wish (I wouldn’t if I were you)". What kind of business owner communicates with a customer in such a threatening manner?!? In hopes to resolve this issue without continued communication with Andrew, we reached out to the Nations Roof regional controller with an offer to settle. However, we never received a response, or even acknowledgement of our concerns. We could go on forever, but bottom line: STAY AWAY FROM NATIONS ROOF! We would rather keep a bucket under our leak next time.

• N

  Nicole Buerkle

  1.0

  Your driver was weaving in and out of traffic on 71 south of Columbus. Too fast to get a number of the vehicle. Teach your drivers some safety lessons.

• B

  Bradley Wagner

  1.0

  I worked for them temporarily in the service department, they will go on roofs and cut holes and create leaks so they can gain more business and give higher estimates for very cheap fixes. Most of the service technicians do drugs on the job as well. Randy the head of the service department garnished half of my last paycheck as well and I believe he put my wages in his own pocket. I had a friend Robert that worked them as well that had just passed away because they fired both of us and he was depressed and took his own life because his life was falling apart. Horrible people and horrible service, very shady people!! If you need a roof repair go to Maxim or CentiMark!

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