MSW Home Solutions
1st, Crossville, TN

MSW Home Solutions Reviews

3.7 stars based on 9 reviews

Featured Comments:

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  lynnette elser

  1.0

  They did not follow the engineering design for a boat dock. They cut corners in every way possible, using number 2 reject wood to putting in 6 support posts instead of the 36 in the design. Every correction did not follow what we agreed on and created more problems. They were unable to complete the project to match the engineering design. I received notice that they filed for bankruptcy in Chattanooga and have no known assets to pay claims so BUYER BEWARE!!!!

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  Laura Wilson

  1.0

  We asked MSW for a bid on a deck. Their bid was high and we chose another company. Now we went to MSW to buy and have installed an awning. After going in twice and not getting a call back, I finally called got the receptionist to make us an appointment. Harry called and cancelled saying they don't sell awnings anymore and if they did it would be $7500.00. I guess they forgot to tell the office girl as she showed us the floor model and gave us brochures while she talked them up. Wow! Moral of story, if you don't do all your business with them, they don't want any of it.

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  Response from the owner

  Mrs. Wilson, probably at the time you came in to the showroom, the decision had not been made to stop carrying the Sunsetter awnings product line. We as a company, try our best to offer products that will not only enhance the beauty of your home but also be as maintenance free as possible. MSW Home Solutions made the decision to stop carrying the Sunsetter awnings due to the frequent repair issues as well as the lack of help resolving those issues from the manufacturer. We are always happy and willing to help someone with any project that we can do for them.

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  Capn Ridley

  5.0

  They take care of their customers, have excellent installers, and products at a great price. I will go no where else for any home improvement needs. They really do make home improvement easy.

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