Mr. Roof Cincinnati
Commercial, Fairfield, OH

Mr. Roof Cincinnati Reviews

4.4 stars based on 421 reviews

Featured Comments:

• B

  Brian Pressley

  3.0

  Just average, they have very questionable good reviews. I was expecting the 4.5 out of 5 service but they came up way short just to average service. The roof is great, but the lack of bidding a job correctly then having the excuse that the estimator was not as experienced as a person in the office. The senior foreman and the site forman not communicating properly alway with an excuse on way there work looked that the customer had concerns with. Leaving the job site after there final inspection with item not attached or the way the were previously before there contract work and the excuse that they don't know how or why there crew would do something like that. In short this is not a formal, this is my opinion about the customer service I received for my own personal experience with this company. Just read all reviews good and bad and make a sound choice.

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  Response from the owner

  Hi Brian, thank you for letting us know. We are looking into the issue and will get back to you.

• J

  Joe Hockstok

  1.0

  tl;dr - Mr. Roof will abandon you as a customer, do poor work, not honor any credit you might receive for damage, and threaten you with collections, even if you pay. Overall, terrible follow up, and worse customer service. Update: Office Manager contacted me to resolve all outstanding issues. Wishing I dealt with her weeks ago... Full review: The gutter installers were mostly fine, but they did damage my property, and they had to rehang a section of gutter due to poor pitch. Decent guys, but not good work. The real problems with Mr. Roof are in the office. I will never do business with this company again. Due to the damage the installers caused, the project manager, Doug agreed to a $50 credit on my invoice. The credit was not issued, and Mr. Roof started threatening to place a lien on my property and send my account to collection - despite that they did not honor the credit, and did not invoice for the agreed upon amount. How is a customer supposed to pay if the amount Mr. Roof is invoicing for is not correct? Here's a timeline of the events on my account: 06/12/2020 Pre sales consultation, and 50% down payment. 2-3 weeks promised. 07/06/2020 I contact Cincinnati office to try and schedule the work, call back is promised 07/13/2020 I contact Cincinnati office again trying to schedule the job, again a call back is promised 07/14/2020 Mr Roof contacts me, and schedules the gutters to be installed on 07/22/2020. 07/22/2020 Gutters installed, my property is damaged 07/23/2020 Moderate rain, I've lived in Cincinnati all my life, and this is a normal summer rain (video included below). But the gutters are overflowing! They're one day old, how is this even possible? Well, the gutters were installed with no, and in some places, negative pitch, so they weren't draining toward the downspout. In one area, the fascia was pulled away from the roof. So I took video of the failing gutters, and my damaged property. 07/24/2020 @ 13:00 Project Manager visits the property, reviews, and agrees a portion of the gutters need to be rehung, and a damaged light fixture credited. Agrees to rework and $50 invoice credit. 07/24/2020 @ 13:23 I sent via iMessage photos and video of the damage to my property (a broken light fixture and LED flood lights) and rework (poor pitch, causing flooding and fascia damage) to PM. 07/24/2020 @14:15 I was emailed an invoice that did not reflect the $50 credit. Amount invoiced was $724.05. Project Consultant was copied. I did not reply, nor remit payment at this time due to incorrect invoice. 07/30/2020 The same installers visit again, and rehang the gutters, refasten the fascia. I replace the light fixture and LED lamps out of my pocket. NO CONTACT FOR MONTHS - no emails, no letters, no phone calls, no texts, nothing until: 09/28/2020 Final demand letter is received by postal mail - STILL for the incorrect amount of $724.05 09/29/2020 @ 08:41 I call into Mr. Roof Cincinnati Office and ask to speak to Office Manager, regarding the demand letter. I can't remember who I did speak to, it may have been a CSR -- I asked her to speak with PM and verify the $50 credit had been submitted. 09/29/2020 @ 08:51 I text PM and asked him to verify the same 09/29/2020 @ 08:55 I call into the Cincinnati office again to verify the conversation between PM and CSR had taken place, that my account was not being forwarded to collections, no lien was being placed on my property, and that an invoice for the correct amount was indeed being forwarded to me. I ask for a confirmation email after the call for my records. I get very positive feedback to that end - I'm going to get this invoice in a few minutes, I'm going to pay it, and we'll be done with this whole thing. Only I don't get an invoice for the correct amount - I don't get any invoice, I get no communication at all until: 10/06/2020 @ 17:32 Corporate office emails threatening to send my account to collections - but at least I finally have an invoice that shows the credit was applied.

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  Response from the owner

  Hi Joe. I'm happy to hear we have resolved the issue with your $50 credit. Thanks for posting. Although the feedback is not great for us, it's important for us to hear it so we can improve our processes and customer service.

• C

  Crystal Hyman

  1.0

  Because of Mr. Roof’s lack of response to a warranty issue from over two weeks ago, my father in law, who is a disabled veteran, and my mother who suffers from Alzheimer’s, continues to have a leaking roof in the middle of a winter ice and sleet storm. You all should be ashamed of yourselves. (Roof is less than 2 yrs old)

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  Response from the owner

  Hi Crystal, I'm very sorry to hear this. We are looking into the issue and will get back to you.

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