Mohave Cleaning & Restoration
Acoma, Lake Havasu City, AZ

Mohave Cleaning & Restoration Reviews

3.9 stars based on 24 reviews

Featured Comments:

• B

  Brent Potter

  5.0

  They were responsive and they have great communication especially in dealing with insurance.

• T

  Teri Martin

  5.0

  A somewhat detailed repair was needed in a home I just purchased, requiring various skills. In every instance, the crews were professional, courteous and went out of their way to accommodate and always left everything neat and clean. Restored my fading faith in the long revered American work ethic..it is alive and well at Mohave Cleaning. Many thanks.

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  Response from the owner

  Thank you Teri

• J

  Jeff White

  2.0

  This company was referred to us as a preferred contractor/vendor by our insurance company for water damage cleaning & restoration. They promised that they could get any carpet I wanted at a price less than what I could get at the store as they moved so much product. They removed the base boards in the affected area of our home and the kick plate to the bathroom vanity. They spent way too much time measuring every single base board, wall, floor ceiling, etc. of the entire home even though the damage only affected a portion of the home. Every time I called, the "project manager" had no idea what was going on and was very rude & condescending to me on the phone. When I asked to speak with the manager/owner, I communicated this fact to him, he replied "doesn't surprise me!" I told the manager/owner exactly when I would be available to pick carpeting. When the time came, he suddenly wasn't available and told me to go to the office on the date & time specified and the staff would be aware of our situation & would assist us. When we arrived, nobody knew we were coming which was quite annoying. They had a limited amount of carpet samples to choose from, nobody had any idea what the pricing was and they did not have access to the brand & color we wanted even though they said that they did. We ended up purchasing the carpet through a carpet & flooring company. We told them to just come take care of the base board & vanity kick plate they had removed and discarded and we were told that they were not going to be able to finish the job and we were on our own. That is straight up poor business dealings! When I went back to get my house key, nobody knew what was going on with it and they couldn't find it! I left and it took them several hours of running in circles and making phone calls to figure it out where it was and calling me to come back & get it! I'm sure they over billed the insurance company for the unnecessary time spent measuring walls, collected the money and then left us high & dry. I will never endorse their work and I will dissuade anyone I know who may be considering working with Mohave Cleaning & Restoration.

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  Response from the owner

  We would like to extend our sincere apologies regarding the recent issues at your home. We have a high standard of quality for the work that was completed. Please call our manager Steve Kambourian to discuss this further with you. 928-854-1310 Thank you.

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