Midstate Gutters Inc.
Adelaide, Normal, IL

Midstate Gutters Inc. Reviews

3.8 stars based on 33 reviews

Featured Comments:

• J

  John Demlow

  5.0

  Midstate is always my recommendation when it comes to gutters. We got our estimate, and even though work was delayed a bit due to several major storms this year, it was worth the wait. The crew that came out was very friendly and professional. They made sure my gutters properly drained and downspouts were secured and would also drain well. They cleaned up my property and driveway, and used a magnet to make sure that no screws and nails were left. I highly recommend Midstate Seamless Gutters for any of your gutter work.

• J

  Joseph Frazier

  1.0

  Too bad I can't give less than one star. If I had to do over again I would go to another RELIABLE company that stands behind their word. Have been told by BRAD on multiple occasions that he would have someone come out and correct the gutters that they installed. intersecting 90 is crooked and short section of gutter slopes wrong direction and holds water. Sure wish I would have gotten what I paid for. I live in a small town and word of mouth spreads like wildfire. Will be sure to let family and friends know to never use this company for any type of service you provide and have the pictures and text messages to prove it. As you can see in the pics by the two arrows the 90 is crooked and the end piece hangs down and holds water. I can sympathize with the unfortunate people have had bad experiences with this company. What kind of business leaves a recorded message on their voicemail greeting to not leave a voice message because they will not be checked? Who the hell does that? It also says to send a text message. Why leave a text message if I almost never get a response? Again, who the hell does that? What kind of business communicates like that? I'd love to see their business model. I work for a company who provides services for Caterpillar tractor company and If I communicated the way they do and provided subpar work the way they do I would quickly be out on my can. I really hope the individual I had been contacting (BRAD) is not the owner as this business would be a sinking ship. I wonder if I can take this to small claims court to get what I paid for. EDIT: You asked me to take down this review after the problem was corrected and that you would refund the cost of the labor. That was on 5-22-18. Well the problem appears to be corrected but I have not seen a credit for the labor. This review will stay until you follow through with the labor refund.

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  Response from the owner

  We are currently working with Mr Frazier to correct the issue with the section of gutter on the house. a crew was sent out to make adjustments. Hopefully after the next rain we will see a correction in the problem

• R

  Richard Hutchison

  1.0

  I signed a contract with them in April and it is now September and my work on my home has not been done.I don't know how they stay in business and I can't believe they haven't gotten back to me. I'm a former customer and this is some poor customer service. I keep getting the run around as when they will come and do my home. If they don't want to do the job then call me and tell me. Please, dont leave me hanging.

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  Response from the owner

  It’s unfortunate you feel this way, and I can assure you we care about all of our customers. We heard from our crew you stopped by their job site and were not the most pleasant to them when they have no control over the scheduling. I looked back and saw we did the estimate in May and got your signed copy in June, which is when you’re put on the schedule for work and we do jobs in order of acceptance. We’ve been at least 8-12 weeks out all year. This is the busiest we’ve ever been with ice storms and heavy rains. When we get calls in about when crews will be out, we do our best to give a rough estimate on when we will be out based on what jobs are ahead of you, but because there are so many variables like weather or other jobs taking longer than expected it can throw that schedule off. We, like the rest of the country, are also short on crew members so we are doing our very best to get to everyone as soon as we can. It sounds like since your job seems so urgent to you it would be best for you to find another company to do it. We can’t bump you up on the list, it would not be fair to the people who have been waiting patiently in front of you.

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