Menards
215th, Big Rapids, MI

Menards Reviews

4 stars based on 835 reviews

Featured Comments:

• J

  J W

  1.0

  I ordered special order siding and j- channel and was charged a packaging fee for 2 separate boxes. It was a full box of siding and a partial box of trim, so I agreed to the charges but then when the order came in they had stuffed the trim in the siding box which was already full, it was just a regular siding box. I had already paid them for 2 package charges so I was pretty disappointed to see that bulging torn box and asked for a packaging refund for 1 package to which I didn't get a very good response. What is wrong with this store? They're not what they used to be. We watched this store start out good but have went backwards since then.

• J

  Jules Manley

  1.0

  I was in the Big rapids store this morning around 10 a.m., I was appalled to see one of your employees yell at an elderly woman about where the furnace filters were. The lady was looking for a specific kind of filter and with my husband's and my help we were able to find it. Your employee told this lady that the furnace filters were down the isle right in front of her face I didn't get the employees name, and wish I would have. I would have complained to the manager if I had gotten her name. Please have a chat with all of them and mention this particular post so that at least the employee that was so rude to one of your customers doesn't do it again. She'll know what I'm talking about, I actually said WOW as I walked by to help the elderly woman find her filter. It might have taken the employee 3 minutes to help her.

• A

  Amanda Green

  3.0

  I usually love menards, never any problems...today I placed an order for pick up for wood pellets, I've been extremely sick and didn't want to go in the store, nor did I feel I had the energy to load these but...I have to keep my house warm...so I figured I would place the order online and come pick them up...the employees pointed them out and said when your done you can pull around and head out to the gate...I am no impressed that I had to load my order by myself...people order online for pick up for a reason! Need to fix your online order pick up process

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