McCoy's Building Supply
Wood, Carlsbad, NM

McCoy's Building Supply Reviews

4.5 stars based on 89 reviews

Featured Comments:

• Y

  Yolanda Salmon

  5.0

  The employees at McCoy's were very friendly and helpful! The item we were looking for was available and check out was quick and easy!

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  Response from the owner

  Thank you for reviewing us, Yolanda!

• J

  JustChuck Fallis

  5.0

  Best place to get lumber and quality drywall board especially 12x4 half inch and 5/8. Great quality and professional loading.

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  Response from the owner

  We appreciate your review, JustChuck!

• J

  Johnny R Tomlin

  1.0

  I am not much for complaining. I tend to be pretty patient but this is ridiculous. I needed a item that had to be ordered. So after going to McCoy’s on 3-26-19 I was informed that I would be contacted by phone after they were able to contact the supplier. This never happened. I then went by to check to find out they needed more information so I give that. Having not heard anything again I went back on 3-30-19 to only find I had to come back again on the following Monday only to find out that it was still not right. I then give more information and once again told I would be contacted by phone. After not hearing anything I called at 6:58 PM on 4-5-19 and asked for a manger. I was informed that I need to come in tomorrow and that they had the information. I finally received the call the next morning... imagine that. So I went to McCoys today 4-6-19 to pay for the item and stood at the help counter for at least 30 minutes to only watch the person that called to tell me that they were prepared to review and order disappear. Not a word. There was only one out of at least 6 associates that came by and asked if I needed help. After telling them who I was waiting for in the first 15 minutes I stood and waited only to watch the person I was waiting on leave. Then someone called over the intercom to say I was at the counter waiting. A manager showed up to asked if I need help. I explained what I was there for only to watch them fumble around looking for the papers making the comment let me call them. He found the paper with out help only to find it was still wrong. How disappointing.

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  Response from the owner

  Hi, Johnny! We are so sorry you have had such a frustrating experience. Please call our Customer Service hotline so they may get additional information and follow up with the store. 877-542-8986

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