Marco Metals
Valley, Harrisonburg, VA

Marco Metals Reviews

3.6 stars based on 14 reviews

Featured Comments:

• S

  Stacey Nissley

  5.0

  Marco Metals is the place we always use to buy metal roofing for our business and for our personal home. I was even able to get greenhouse roofing panels for my greenhouse through them. And the galvanized metal for my raised beds.

• T

  Troy Lamb

  1.0

  Overall terrible experience in sales department..Secondly, very rude to veterans..Asked if they give military discount and the salesman gave a quick laugh..I wouldn't even give 1 star..thank you

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  Response from the owner

  Hello Troy, we're very sorry that you had a negative experience. I can assure you that there was a misunderstanding in your interaction with our salesman, as it was not his intention to disrespect military personnel. It's my understanding that you ordered some metal panels through us to replace panels you had mistakenly ordered in the wrong length. You later called asking about the screws for the order. We sent screws on your original order, and have no way of knowing what you will do with the faulty order of panels, or how many projects you are working on if you do not tell us beforehand. As with all of our metal orders, screws and accessories need to be specified. If you have any questions or are unsatisfied with our service, please feel free to call in and ask to speak with a supervisor. We would be happy to address any of the concerns you may have. Thank you

• G

  Gus Blanco

  1.0

  They would sell locally (to Harrisonburg neighbors) but won't sell to Contractors elsewhere, even if you are willing to pick up the materials from them. Protecting their BIG box accounts is more important to them. They would rather lose a sale. Why would they have their business listed with a web presence and all? Preposterous. UPDATE TO OWNER RESPONSE: YOU LOST MY BUSINESS. I feel discriminated because that's exactly what you are doing. You are choosing not to sell to me. You don't know if I live next door or I'm driving 500 miles to get your products. When I go to a lumber yard to buy materials I don't have to show my ID. Your company policies are pointless and that shows. I stand by my review and good luck. You are not the only metal roofing reseller. Besides, that 30 miles sham is not disclosed anywhere and you never mentioned that on the phone.

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  Response from the owner

  Hello Gus, I'm sorry we could not better serve you. As per company policy, we only sell direct within a 30 mile radius. Beyond that radius, we operate through distributors, which we deliver to each week. This allows us to provide optimal service our local customers, while also honoring the agreement we have with our dealers. If you are outside of our area, we would be happy to connect you with a dealer in your vicinity. We are also available at any time during business hours to answer technical questions about our product, or to assist in figuring out what parts and pieces you would need for your project. Thank you, Ben at Marco Metals

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