Mainstream Home Improvement
52nd, Moline, IL

Mainstream Home Improvement Reviews

4.9 stars based on 96 reviews

Featured Comments:

• D

  Don Faust

  5.0

  First, the only non 5-star comments: We ordered these windows back in September of last year (2021), and were told we'd probably have them in December or January at the latest. Well, like many things during the Pandemic, this got pushed back until much later. I received a text from our salesman, Steve, back in February that our windows had arrived, and originally were told they install windows all year long, including winter. However, the caveat was apparently it has to be above 60 degrees, which he never mentioned back in September. We were even getting worried they'd somehow stiffed us, and were just going to take our money and run, since our finance company had already charged us the full amount. A careful review of the Better Business Bureau showed them as having an A+ rating, which lessened my fears somewhat. Still, being a worry wort and only imagining the worst, I was a little concerned. OK, now to the good stuff! Once they did set their time up to install our windows, they arrived on time and did an awesome job. They had to do it over two days, since we had a huge bay window installed as well, which took about eight guys to maneuver. Steve mis-measured one of the windows and apologized profusely, and assured us the correct window should arrive in about five weeks. At this point, after our initial experience with them, I'm not too concerned. We also decided to replace our much smaller basement windows with Mainstream as well. Might as well make them all uniform, and we've already noticed a huge difference from our old windows, which were likely originals in our 1969 home: fewer drafts, they look so much sharper and easier to open and clean, not to mention it's just so much brighter inside the house, with much more translucent screens than our old ones. When shopping around last fall, we noticed Mainstream was drastically cheaper than the two or three others we had come out. After doing a little research online, I think I may see why. While these are extremely efficient with an energy efficiency rating of 0.28 and looking at the little map of the US on the Essentials brochure they gave us, this rating appears to be best suited just to the south of us, in Missouri and southern Illinois. But then another check online said anything below 0.30 is considered optimal, so I don't know. What I do know is that, in spite of some nerve-wrecking times waiting for our windows to get installed, we couldn't be more pleased with how they turned out! Our new bay window makes our front living room look even more homey than before, and I look forward to hopefully many, many years with our new windows

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  Response from the owner

  Thank you for such a fantastic and thorough review. Wow. We appreciate you and all of the others here on this long list of reviews who actually took the time. We rely on reviews like this from real people to share with other potential customers. We are a small company and we take customer service very seriously. Thank you so much.

• E

  Eilene Stephens

  5.0

  I am so pleased with the Gutter Roof system installed by Mainstream Home Improvement! It looks great, simply blends into the roof shingles, and the system was put to the test a couple days after installation by an early spring downpour -- came through with flying colors. The icing on the cake was the cleanup done after completion.

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  Response from the owner

  Eilene, that is fantastic news. Sometimes downpours can be tricky because even the biggest gutter system can't contain some of those cloud bursts. We really appreciate the review and the business. Thank you.

• R

  Rachel Spooner-Adams

  5.0

  The guys came installed 7 windows, took the old windows with them, cleaned up , all in 2 hours and 10 minutes! Very friendly, reasonably priced, good quality. So far we are happy with them.

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  Response from the owner

  Rachel, thanks so much for the kind review. We really appreciate it. We are here for you moving forward. We may not always be that fast, but we will be just as happy to serve you.

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