Chain home improvement retailer for tools, appliances & other products (some offer truck rentals).

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The Home Depot

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Looking for Lowe's Home Improvement in Chatham, Newport News, VA? NearbyRoofers offers the information of the roofers of top ratings like opening hours, addresses, phone numbers.

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Jaime at the customer service desk was very rude.  Space outside to pickup my online order curbside, said to check into app OR call.  I called and she got an attitude because I didn’t check into the app.  She then made a smart*** remark, implying that I was stupid.  I made sure to tell her I knew what she was saying.   She hung up without saying anything!  No thank you or have a great day!

The Home Depot is right across the street.  If the Lowe’s customer service is like this all the time, I’ll be taking my business to their competitor.

Since no one really highlights good customer service then here it goes.  I purchased a grill from them last Saturday, attempted to pick it up Wednesday had some snags in the process so I said I'd try again today. Emma who works in returns and pickups was excellent. Not only did she remember me by name but she went above and beyond to the satisfaction of my pickup. I've had horrible experiences with the other Lowes location and I must say I feel good about this one. I don't know if they do raises or appraisals or considered promotions but she deserves one. She's the reason I am still a Lowe's customer and cardholder.  I already told her supervisors but this deserved more exposure. Thank you again Emma for being so kind.

I'll give credit where it's due. They were the only place I could find the right size ceiling vent cover. I tried 2 of their competitors first with no luck. Staff was friendly and helpful. They have stepped up their game from the last few times I was there.

Having windows replaced by Lowes, it's been a slow process. Started in December before Christmas,  already had a quote, measurements and paid in full, no date for actual installation of new windows yet. Thought by going with such a well known company, I would not be waiting for the work like this...

Ordered a bathroom vanity through Lowe’s online to be delivered to my home in Richmond, VA. After it arrived, I opened the box only to discover that it was broken beyond repair. We returned it and found that the closest Lowe’s to have it in stock was this Newport News location where they had two on hand. Before I drove over an hour to buy one I wanted to make sure they indeed had it and that it was in good condition.  I called the store and spoke to Mikey in the plumbing dept.  He assured me they had two and I asked if he could open one to make sure it was in good condition.  He did and said it looked great.  I made the trip to the store and met Mikey.  He actually opened the carton completely and helped me see all sides of the vanity until I was satisfied that I wanted to take it.  He even helped me box it back up to take it home. Service like Mikey gave me is getting harder to find these days.  I appreciated everything he did to help me that day and I drove back to Richmond a very happy customer.

Lowes is a joke. I went to the store January 3rd to buy new appliances. After searching inventory I found a fridge that was in stock. Set up my delivery date for Febuary 1. Febuary first comes, they deliver my sove and hood, no fridge. They say its going to be delivered the next day. Next day comes, deluvery xompany calls says your the next stop. They never showed up. I called the next morning they said my fridge was a custom order and they dont have it in stock. Finally I get a phone call on on 3/25 saying my fridge is here. I set up the delivery for Wed.3/30. I get a call yesterday ( Tuesday)stating my delivery is scheduled for Wednesday, I would receive an automated call giving the delivery time. I never received that call I called first thing Wednesday morning at 7, the store tells me to call delivery company directly. They said they do not have a ticket for my order. I call Lowes back, lady said there is a glitch in the system, she would try to get it on the truck and would call me right back. 4 hours later still no call, i tried to call the store was put on hold for over 15 min. Call back they tranfer me phone rings then goes silence. I am over lowes. No more!

Terrible customer service . Go to Home Depot. We wasted our money at Lowes having them measure our house for flooring and doors and no one got back to us. Mike ( I believe was his name ) in the door section is rude.

It was okay. Lots sold out. Was looking for a holiday projector and they were sold out. The staff, especially the lady assisting in the Xmas trees was just so sweet and helpful.

Most of the time I can find what I am looking for easily, but occasionally I have to ask an associate.  The store is layed out pretty logically, which is what makes things easy to find. Also, the military discount is a really good advantage.

Home-improvement chain for appliances, gardening supplies, tools & more (some offer truck rentals).

Lowe's Home Improvement
Chatham, Newport News, VA

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Lowe's Home Improvement Reviews

4.2 stars based on 2254 reviews

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