Lon Smith Roofing & Construction
Waggoman, Fort Worth, TX

Lon Smith Roofing & Construction Reviews

4.7 stars based on 365 reviews

Featured Comments:

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  Linda C

  1.0

  DO NOT do business with Lon Smith Roofing!!! They will say what they can to earn your business, but when they have you locked in on their contract, the quality of service and care goes down hill. We first worked with Paul Stewart, the estimator. He was very kind at first. He gave the whole speech about the company being in business for several years. He came to me with copies of the company's certificates, licenses, insurance, anything you can think of just to make Lon Smith look good. Being that he was an older man, I thought he actually cared about providing exceptional service to a family and their home. Boy I was wrong! Paul did an estimate for the hail damage on our fence along with the roofing. He told me had would send that information in to the insurance company and help us with getting that fix. PAUL WAS NOT CLEAR WITH ME THAT LON SMITH ROOFING DOES NOT POWER WASH AND RE-STAIN FENCES. Instead, he gave me a guy's number and told me to reach out to him. When I spoke to that person, he informed me that Paul told him that I filed an insurance claim, and for him to work with the dollar amount from the insurance company, and to figure something out. After speaking with that person, he did not feel comfortable to move forward. I reached out to Paul again and asked him if there was another company he would recommend me to. Paul had the audacity to google companies to send me pictures of their numbers. Had I known that Lon Smith did not provide service in that area, I would have went with another company. I know other companies would appreciate our business not like this company. Paul Stewart and Lon Smith Roofing is not transparent about business! We had our roof installation done on November 19, 2021. The inspector David Grassmann and the crew under their chief Bethany Sanchez provided no better service than Paul. The crew threw trash and debris all over my flowerbed. A large amount of nails were left in our yard. Sad to say, David is not a sincere person either. He will tell you a story about replacing a customer's roof, but you can tell that he's told that story several times to make himself sound like a good guy. 16 weeks after Lon Smith Roofing installed our roof, the wooden side panel of our home has fallen out. As you can see from the picture, the wooden panel touches the roof line that was worked on our home. The same inspector David Grassmann came out to look at the damage. He made an assumption that someone removed the panel and tried to hammer it back to place. He said he can tell by the nails on the wood. That is ridiculous consider Lon Smith Roofing's crew have been the only ones on our roof!!!! David put in a work order to get that repair, including that information of someone removing and replacing that panel, and the work order got denied. Of course it would be denied!!! David lied on the work order. Nobody removed and tired to replace the panel. How can he tell me damages did not occurred from the crew, when he wasn't even up on the roof. Lon Smith Roofing needs to be held accountable for the damages. Customers should not have fear hiring a contractor, with an end result, that company ends up creating more damages. Anyone reading this review who are thinking about hiring Lon Smith Roofing.... look somewhere else! Companies like this do not deserve your business and hard earned money!!

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  Response from the owner

  We appreciate your feedback Mrs. Chan. We strive to provide excellent customer service. Please accept our apology for the issues you had during construction. Several of the points you make provide us with training opportunities in order to improve the customer experience. After your meeting with management, repairs were agreed upon and have since been completed.

• J

  JR

  5.0

  Lon Smith did a great job from the initial contact for inspection of my roof, and all the way to the completion of the job. Paul was very professional and upfront with the cost of the repair, answered questions about materials and the options available, and ensured I obtained the best service available. Any time I had questions about the completed installation, Paul and Miguel were able to answer questions quickly and get any issues resolved. I appreciate their professionalism and I would recommend Lon Smith to friends and co-workers.

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  Response from the owner

  Thank you for your review JR. We hope you enjoy your new roof.

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  Jason Leary

  5.0

  I had an incredible experience with Lon Smith Roofing. They were very professional, efficient, and got the work done very quickly. They went out of their way to make sure my roof was repaired on time for the closing on the sale of my house. Their work was exceptional, and I can't recommend them highly enough.

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  Response from the owner

  Thank you Jason! We appreciate your business.

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