Lewis & Son Roofing & Construction
Church, Columbia, TN

Lewis & Son Roofing & Construction Reviews

3.4 stars based on 5 reviews

Featured Comments:

• J

  Jared Boyd

  1.0

  Quality of the roof? Pretty good. They did it fast and it seems of good quality. Customer service? Horrendous. The roof was supposed to be part of an insurance claim taking care of water damage from a roof leak. We were supposed to have both the roof and interior work completed and it was understood that one did not come without the other because it was an insurance claim. Due to them writing the estimates out wrong, we signed on the roof portion to get it started and were told that we would have the interior repair estimates to sign on soon. I was told that the interior repair estimates would be ready soon time and again. When the roof was completed, they completely disappeared. Prompt to request the check for the roof and then gone forever. I called well over 30+ times trying to get the interior repairs completed, both to the front office and to the management directly. I left voicemail after voicemail. No calls were ever returned. We were forced to find another contractor to complete the interior repairs and it made the insurance process even more of a headache because we had to explain why we had to switch contractors. In addition to the worst customer service I have ever witnessed, they struck a freon line in the process of installing the roof. They took care of the problem, but never admitted that initial inspections could have been done to avoid the problem in the first place. We basically got the response of "well it's not our fault we struck the line but we'll take care of it". There are also a few locations in the corners where the roof meets brick that they did not seal well. As I said, pretty good quality on the roof but the customer service was completely bad and unprofessional. Please do your research and find someone better than this company. I wish I had...

• G

  Gary Braden

  5.0

  Excellent workmanship and customer service. They installed a new roof for me in 2010 after the 2009 hail storm and after 9 years, I have be very happy with the result. I highly recommend Lewis & Son Roofing & Construction.

• K

  Kristie Aughtman

  1.0

  When I called to request an estimate for a screened-in porch, I specifically told the receptionist that I understood if they were just too busy to do the work, since the industry is overwhelmed right now. She assured me they were not too busy and they would be happy to give us an estimate. I waited over a week and no one contacted me to set up an appointment. When I called them a second time, I got a response the same day and someone came out a few days later. He spent less than 10 minutes here. Just enough time to tell me the roof line would make a porch difficult and that if he had to guess, it would cost at least 50k for a 12 x 18 no-frills porch. When he left, he said he would have an estimate by the end of the week. After a week and a half, I texted him to inquire about the estimate. His response was that they were having trouble getting quotes from their lumber supliers but I should have an estimate in a few days. Fast forward another week and a half and I have heard nothing. Understanding I have now been ghosted, I texted one more time to inquire but have received no response. I just cannot believe that a company that has been around this long would behave so unprofessionally. All they had to do was say up front they were just too busy to do the work. It would have saved time and frustration. Save yourself the aggravation and use someone that will at least behave like adults.