Leonard Buildings & Truck Accessories
Patriot, Fredericksburg, VA

Leonard Buildings & Truck Accessories Reviews

4.4 stars based on 57 reviews

Featured Comments:

• M

  Manage Business

  1.0

  Horrible experience. Staff was rude and they did a terrible job. They cut stuff that shouldn’t have been cut, scraped and damaged the $2,400 dome that I specifically said I wouldn’t purchase if water leaked in (the rep told me it absolutely would NOT leak and assured me it would be sealed). Sure enough it rained and a pool of water was waiting for me on the truck bed. They took off the bed cleats that came with my brand new truck because the dome would not fit. They cut everything else but couldn’t manage to cut a section to make room for the bed cleats. They trimmed everything they weren’t supposed to but wouldn’t bother cutting what they should have. I’m not sure were all these positive ratings came from, bots maybe? This was one of the most expensive worst experiences I’ve had and I wouldn’t recommend this company to anyone.

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  Response from the owner

  At Leonard, we have a proud and prosperous, 57+ year history of doing our very best to exceed our customers' expectations. It is important that our customers are more than satisfied. We want the opportunity to gain your business and trust that Leonard is your best choice. Someone from our team will be reaching out to you to discuss the matter further and get the issues you've face resolved.

• J

  J. Colt Dickman

  3.0

  I think that Oliver and his team are going a good job. I think that they are either task saturated or ill-equiped to handle the sale of buildings and truck accessories and the delivery and installation of these things. I looked at all the cap companies in the area and Oliver did know the most and did not feed me a line to get me to buy from him and I respect that. They are really bad about call-backs when parts arrive, or when the work is complete. I sent an email to Oliver asking to buy an additional $500 of hitches and bedrugs, but he never answered... I think oliver is the single point of success or failure so if he is doing it all, not all of it gets done... still no one that I have talked to, knows more about truck caps... I worked with Oliver and the team to order a truck cap for my 2019 Silverado 2500 HD. After some work and calling back-and-forth with Leer, we were able to determine what would actually fit on my truck.. The purchase process was easy and the military discount discount was very much appreciated. The shell took about 10 weeks to arrive which was expected because of covid delay. I was not able to see the Cap as it was being put on because it was raining.The next day I was able to take a look at the cap and I saw that there was some damage and the fit and finish was very poor. I brought the truck back and looked it over with Oliver and he agreed. He explained that there was a lot of quality problems as Leer was trying to catch up because of covid delays... - sticking drivers side slider - scratched front slider - bent rear frame from loading/unloading with forklift - stuck roof rack woudlnt open - they ground down the fiberglass to fit in rear door and never repainted it...? - they tore the liner when installing drivers side slider I explained to Oliver that I only had about 3 months until I retired from the military and would be driving across the country. He worked with the manufacturer to get a solution that would meet my timeline.. The manufacturer sent multiple windows and trim pieces out and Oliver did the work himself in the shop. Although I have not been able to see the work because it has been raining since I picked the truck up look up, it appears to be in a much better state than when I picked up the cap the first time. Ultimately, the take away from this long story it's that the quality of Leer products is not very good right now but Oliver and his team did take care of the customer after the sale and I really appreciate that. I would give them a conditional recommendation to family and friends.

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  Response from the owner

  J. Colt, thank you so much for shopping at Leonard for your truck cap! We offer a vast selection of truck covers and vehicle accessories. For specialty items not in the store, we can order for you promptly. Our expert staff can install everything we sell professionally. Since 1963, excellent customer service has remained our main objective, and we are proud of Oliver and the entire team. We are happy to see we were able to remedy your negative install experience. We sincerely appreciate this review and look forward to seeing you here again!

• D

  Doris Huffman

  5.0

  Had a tow hitch put on my 2020 Nissan Rough sport, it took 4 hours but the job was done rite. I would rather wait alittle longet than have it rushed and done poorly. They are very nice people always smiling. Yes I will be going back to them. Thumbs up guys for Leonard in Fredericksburg., va. Thank you for the great job. Happy costumer, Mrs. Huffman

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  Response from the owner

  Hello Doris, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.

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