JM Gangloff Roofing
Lincoln, Thomasville, PA

JM Gangloff Roofing Reviews

3.5 stars based on 11 reviews

Featured Comments:

• S

  Stashman94

  1.0

  Scheduled an appointment to receive an estimate for roof repair/replacement on a property I was looking to buy. Jamie let me know that their inspector would be out on 1/5 and they'd be able to email me the estimate the morning of 1/6. I didn't receive any emails/calls so I tried to reach them. I called several times with no answer. I left messages but never received any call back. I agree with the other reviewers, the customer service of this business is terrible. If you don't want to do a job, just let your customer know instead of stringing them along and ignoring their calls. I can honestly say that I will not be pursuing business with this company in the future.

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  Response from the owner

  We are sorry that you did not have a good experience and always strive to do better. We welcome all jobs. We’d love to talk to you regarding this situation 717-792-5737.

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  melanie SMITH

  1.0

  We contacted this roofing company a couple of weeks ago and Ben came to our house to look at the problem and said he would get a proposal to us in a few days. When he didn’t I called their office and spoke to Jamie and she said she would reach out to Ben and call me back momentarily. I never heard back from her so I then left a couple of voicemails for Ben and nobody called me back. TERRIBLE customer service, if they don’t want the job at least call and tell us! It was a really bad experience and I would never use them, ever, and I would encourage anyone to not bother calling them or using them. What a disappointment they turned out to be, I would give them 0 stars if I could

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  Response from the owner

  Ms. Smith, As I said on the phone, I am truly sorry that there was a delay in getting you an estimate. We were running behind due to Covid and the Thanksgiving holiday. We never like to disappoint anyone and feel terribly that you are so upset. Again, if I can make it right please feel free to give me a call. Sincerely, Ben Gangloff

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  Mallory Krieger

  5.0

  They answer the phone and very reliable. Reasonably priced and do a great job. Very happy with this company!

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  Response from the owner

  We are so happy that you are pleased with our work! Thank you for the feedback.

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