Jensen Exteriors
Commercial, Salem, OR

Jensen Exteriors Reviews

4.6 stars based on 73 reviews

Featured Comments:

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  Tanya Snider

  5.0

  Our experience with Jensen Exteriors was above and beyond expectations. Jensen reroofed our home in January of 2021 and the ice storm in Februray damaged the new roof. Jensen came to repair the roof within 24 hrs. who could ask for anything more? I highly recommend Jensen Exteriors!

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  Kara Driskell

  1.0

  I would give a zero if that were an option. Hired Jensen Exteriors to install roof deck, sub-facia, and standing seam steel roof on brand new building based on reviews and the reputation of the original owner of Jensen Exteriors. Sadly, reliance on those turned out to be a mistake. First and foremost, Jensen Exteriors does not do their own work and sub-contracts out. We didn't find out until well into the project and problems had already begun with the installation. Had we known this, we would have not hired them in the first place. There were significant communication issues, resulting in mistakes and a poor installation. In the end: 1) the roof that was installed was not the correct roof system; 2) Jensen failed to order the correct length and was 2 inches short of full coverage; and 3) did not make sure their sub-contractor installed the roof to manufacturer specifications (which it wasn't). Jensen Exteriors has not accepted any responsibility for the errors and refuses to give a written warranty. ***WARNING.... if a company won't give you a written warranty, even though their website claims a "10 year warranty" DO NOT HIRE THEM.*** There is nothing to make them honor a verbal warranty. We were told our payment was proof and any warranty claim would be decided on a "case-by-case" basis. The other reviewers might not know they don't have a leg to stand on for this supposed "warranty" when Jensen Exteriors won't give a written one that clearly describes their policy. Now it is to the Contractor's Board and Court to force responsibility for incorrect materials and poor workmanship. The saga, in a nutshell, is we ordered a specific roof system designed by the manufacturer for a low-slope flat roof, based on research of the roof manufacture's website. The first sign of trouble was the wrong underlayment being ordered by Jensen and installed by the sub-contractor during the "drying in" process (where the underlayment keeps the rain out until the permanent roof is installed). The underlayment failed immediately because it was not designed for our low slope pitch and the new building was totally flooded and saturated with rain. Jensen was notified it was the wrong underlayment and had failed. Jensen did nothing to correct the issue, instead pushing back and request we hire another company. Of course we didn't break the contract and expected Jensen to remain professional and complete the work. We ended up putting up a massive tarp ourselves to keep the rain out until the roof was installed weeks later. Then the new roof materials were delivered and we became aware Jensen ordered a roof system different than what we requested and that is not designed to work on our low-pitched roof. We really should have refused the materials and made Jensen reorder the correct system. Our mistake!! Instead, we contacted the manufacturer directly to verify the roof Jensen ordered was not a good roof for our situation, which the manufacturer confirmed, and that was communicated again to Jensen via the sub-contractor. However, the manufacturer gave us details on a way to remediate the wrong roof system and make it work. Our condition to have the roof Jensen ordered installed was the manufacturer's remediation techniques be followed completely. We even had the sub-contractor speak to the manufacturer directly. At the time we were unaware Jensen ordered the materials 2 inches too short and the new roof didn't fully cover the roof deck!! (the sub-contractor convinced us they had a way to make it work). Long story short, those specific installation techniques were not followed and we didn't find out until the roof was 98% complete. Fortunately, we have photo, video, and audio recordings of everything that transpired, so when Jensen decides to make claims of ignorance, we can refute them with evidence. If you want to deal with a company that refuses to accept responsibility for their mistakes and the quality of their sub-contractors, never apologizes, and then won't provide a written warranty; by all means hire this company.

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  Robert Wood

  5.0

  Jensen Exteriors came gave me a quote and then were finished with my roof in a timely manner. I would recommend them to anyone. They did a great job!

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