Jancon Exteriors
Grove, Franklin, MA

Jancon Exteriors Reviews

4.1 stars based on 27 reviews

Featured Comments:

• V

  V K

  1.0

  Jancon exteriors did major renovation - to the tune of $96k - to our house in Dover, MA. They lied about everything. Convinced us to put additional insulation in the rafters, promised no icicles - I got icicles bigger than the house in the winter. The deck is awful - they didn't lay the beams right. The foot railings broke - and they refused to fix them. They painted the house - it's already peeling and the rusty nails are showing through. They also spent three years promising to fix some of these things - and now the owner tells me "not to bother him". Avoid at all costs!! And Angie - you have my permission to give my email to prospective buyers - I stand by what I said and I will be happy to elaborate!!

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  Response from the owner

  Victor Kalyuzhny at 17 Hales Hollow Drive in Dover, hired Jancon in 2017 to do the following projects- roof replacement, Install insulation on cathedral ceiling area, new PVC trim, new Azek decking and railings (NOT INCLUDING existing framing, beams and footings) The total project was for $75k not $96K. We provided him with a referral for a Painter after providing him with a quote to replace all of the Siding and Trim with New James Hardie Products, which he declined because he didn't want to spend the money. As for the rusty nails coming through, that is due to improper installation on the original siding project and the peeling paint was on a few clapboards that are at the end of their lifecycle. It was his choice to forego new siding (which we recommended) . Instead , He hired an independent Painting company and paid them 10,000. directly to paint the old Clapboard siding. (which would not address the issues that were referenced above) We do not provide painting services at Jancon. We also sent an estimate to him 3 months ago to replace 2 gable vents. We informed the customer that if he wanted to move forward with the repair, we would need a signed copy of the estimate and a deposit for the project. We never received either and now he is posting pictures of the damaged gable vent that we proposed to fix and he never hired us to fix We added insulation in the cathedral ceiling area. We promised the customer that he would no longer get ICE DAMS and water infiltration in the affected area of the house. We did not promise there would be no icicles. Sometimes icicles are not a bad thing when there is a poorly designed/built section of a home. We also replaced his Deck Boards and Railings. We strongly suggested that the customer replace the entire deck from top to bottom - including all the framing. However, He did not want to pay for the entire rebuild of the deck. We explained to him the new Azek decking and railings would not sit perfectly flat on an old frame. He did not listen as he was just interested in the lower price. We did not touch any beams or footings, nor were we contracted to do so. We only replaced the deck boards and Railings. As for the skirts that go at the base of the Azek post sleeves, there were 2 that broke (due to a manufacturer's defect). We sent 2 crew members on May 21st to replace them. This issue was covered under the Manufacturer Warranty. Jancon is not responsible for manufacturer's warranties, However, we still sent 2 guys out and also purchased the new parts as a sign of good faith. The skirts broke for a second time, per the customer's pictures. We then called Azek and put in a Warranty Claim. I communicated this to the customer and told him the claims could take some time, and that it was in process. Unfortunately, as the owner of a small business, we are at the mercy of customers trying to get work completed for free. He tried to get us to re-plaster and paint his bathroom. He claimed there were cracks on the wall from when we did the roof. Our Contract that he signed, states that we are not responsible for plaster cracks during construction of roofing and siding. I believe these cracks were there prior and he was trying to get something for nothing. Victor has threatened me on many occasions of leaving bad reviews if we don't fix issues that we are not responsible for. Despite replying to all communications from Victor, he has continuously texted me inappropriate messages to my personal phone at all hours of the night and on weekends during non business hours. I kindly asked Victor to not send me bullying and condescending texts on a Sunday to my personal cell phone, and he responds by writing this extremely inaccurate and unfair review. We have taken care of any and all issues that we are responsible for and have gone above and beyond for this customer . I Highly Recommend for ALL other contractors in the area to stay away from this customer. Contractors Beware o

• B

  Barbara Fiore

  5.0

  My experience with Jancon Exteriors was excellent from start to finish . Jeff was very thorough explaining how everything would progress. I had Hardy Siding, new windows,doors,deck,and a roof completed in 19 days I was satisfied with everything. Jeff has very knowledgeable and trustworthy employees and I will recommend them highly.

• K

  Kristin Letendre Smith

  5.0

  I highly recommend Jeff and Jancon Exteriors! They are extremely knowledgeable, efficient, reasonably priced, and stand behind their work. Jeff thoughtfully discussed all of my construction options with me and communicated well throughout my entire project. They did an excellent job with my siding and roof. They are hands down the best contractors I have ever worked with. I will use them time and time again.

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