Intown Roofing
Decatur, Decatur, GA

Intown Roofing Reviews

4.8 stars based on 16 reviews

Featured Comments:

• E

  Ethan Tussey

  5.0

  I was sitting at my kitchen table for dinner with my family when I felt a drop drop of water hit my shoulder. At first, I assumed it was one of my daughters transforming her dinner into a projectile, but it turned out to be something much more concerning—a leaking skylight. I called my friend that had recently told me how happy he was with some work he had done at his house on a water damaged bedroom. He recommended Intown Craftsman and I called them that very night. I received a response the next morning, a phone call from Russ Melton. He assured me a member of the team would arrive soon with an estimate and even invited me to call him personally if I didn’t hear from the team soon. There was no need, I received an email and a call later that day. Russ showed up the next day and provided an estimate for the project. While I had him there, I showed him some other issues with the house that had been on my “to-fix list” and he provided an estimate for those projects as well. The cost was exactly what I expected, and I gave him the go ahead to schedule workers ASAP. They came within a few days, even though it was all happening around the Thanksgiving holiday. Jose and another roofer (sorry, I didn’t catch his name) showed up early for the appointment but waited out front until the appointed time. They were courteous, kind (even to my very excited dog), and had the problem fixed in no time. They even installed additional flashing to the second skylight (which hadn’t yet started leaking) just as a precaution, free of charge. The office staff were just as kind and professional as the roofers. I worked with Deb Burris who helped me with billing and scheduling. The interface for billing was simple, the contracts and estimates were clear and easy to understand, and she was very knowledgeable and responsive over texts, emails and calls. I will certainly be calling them again soon for those other household projects. I recommend using them if you have any home improvement or repair needs.

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  Response from the owner

  Wow, thanks for taking the time to offer feedback. We'll pass on your comments to our staff members you mentioned also. - Russ

• e

  elaine goldstone

  5.0

  I had a very positive experience with Intown Roofing for our roof repair. All emails or phone calls were followed promptly with a response from Deb--she was knowledgeable and eager to assist us. The repair itself was smooth and much easier than I had expected. Best of all, the cost was 1/3 of what was quoted by other companies. I really appreciate their work.

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  Response from the owner

  Thank you for letting us know. It is our pleasure to serve you! - Russ

• G

  Gil Kulers

  2.0

  Be careful if you hire. They upcharged us twice after work got started (once for $1000 and once for $1400) for items that were addressed on the estimate. They were also the most expensive out of three companies considered. In response to Intown’s reply: We did pay $600 to fix the hidden trim work. We didn’t feel it was right to pay an additional $1,000 for that and other items addressed in the estimate. As for changing the scope of the project, the recommended paint did not perform as described by Intown. We could not see our way clear to pay an additional $1,400 on a $14,000 job. We used to be one of those 1,400 satisfied customers. Sorry we could not work this out.

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  Response from the owner

  This is a tough review for us. We tried very hard to make the customer happy. His house had damaged trim hidden with patches and he also changed the scope of the work that we bid. We have over 1400 satisfied customers. We really tried hard with this client. Russ.

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