Integrity Design + Build
Berkmar, Charlottesville, VA

Integrity Design + Build Reviews

4.2 stars based on 20 reviews

Featured Comments:

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  Carol Schaengold

  5.0

  We hired Integrity to do a small construction project building a wall between two separate showers. It was an unusual starting place with two distinct showers but no privacy. The wall was build and tile installed and walls painted. It looks like it was originally built this way! The tile is a perfect match. The project was completely quickly as projected. We are thrilled with our two “new showers!” Because we couldn’t live in the home during the project integrity’s use of the BuilderTrend software made communication easy and we loved the photos posted so we could see the progress. Have already hired Integrity to do a more extensive plan for renovating our home.

• R

  Rajesh Balkrishnan

  5.0

  John, Ray, and team did a great job finishing our basement according to our exact specifications. They were patient and thorough and finished the job in a timely manner. I was very happy with their service and recommend them highly.

• E

  Everett Johnson

  1.0

  WARNING - be careful using this company! Not sure where to start, but this company cannot handle large projects and they completely failed in the renovation of my house and cottage. They gladly took on my requirement in Jan 2020 and it was their biggest paying job they had. You would think they would rally around that and make sure that schedule, cost, quality, and communication were on point. Didn't happen. At all. They don't use schedules, they don't inspect for quality, and communication is non existent. I insisted on having weekly meetings because otherwise they wouldn't communicate with me. I would just get invoices out of the blue for work that wasn't complete. I was also their quality control. They didn't check their subcontractors work and then would get annoyed when I pointed out issues. I had about 6 PMs over the past 16 months. The original salesman turned into the first PM then went dark. Two other PMs took over after I questioned who was in charge and they both failed miserably. They brought in two new ones who started strong with good communication and then they quickly fizzled too. The owner then decided to PM after waking up from 6 months of being MIA and that was only after I threatened to cancel the contract. I would think the owner would want to make sure his biggest client was happy but obviously that wasn't the case and it permeated throughout the company. The cottage was supposed to be done May 2020. The main house, August 2020. I'm writing this on 4/6/2021. They just finished the cottage (10 months late) and the main house is far from done (almost 8 months and counting). I terminated the contract today and it feels so good. I brought in two painting companies to inspect the kitchen cabinets that need to be redone (for the 4th time) and they both commented on the poor job Integrity did on them. Let me just say they thought using spray paint out of a can was a good idea for the cabinets. I'll be filing a complaint to DPOR this week and if they don't reimburse me for some items they've damaged I'll be taking them to small claims court. Contact me if you want any more specifics and I'll be more than happy to warn you if you're considering using them. I have a book of complaints.

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