Infinity Roofing & Siding
Broadway, Salt Lake City, UT

Infinity Roofing & Siding Reviews

4.4 stars based on 52 reviews

Featured Comments:

• T

  Thomas Simpson

  5.0

  This Company is The Best! They helped us with the Insurance Co., and the job was first rate. I was up in my attic the other day and I noticed how well they cut holes to fit the vents perfectly. The pipes that extruded to exterior are painted to match the shingles, and from a customer perspective they addressed every detail wonderfully. The contact person that dealt with us (Jim) and the Insurance Company, couldn’t have been nicer. Thank you Infinity Roofing for exceeding my expectations. I would use them again. I would recommend them to a friend. Tom Simpson, Layton, Utah

• D

  D F

  5.0

  John West from Infinity was driving by my house while I just happened to be getting my mail. He stopped and offered to help with my roof. It needed it. He put me at ease right off the bat about the cost, and working with our insurance company. He worked with the insurance company; appeared when the appraiser came to look at the roof; and really went out of his way to make sure that our house would look good. He even removed the gutters and had new ones put in. Turns out there were a few hidden surprises when all the work started. He and his crew worked to fix all of them. It's clear that John West cares about his customers. You don't see a lot of people with the enthusiasm to help customers and ensure they enjoy the finished job as John does. You also don't feel like you're talking to a contractor when you're working with John, you feel like you're talking to a friend. He's sincere. For the record, the last roofing company that I worked with was Ron Case Roofing in a previous home, and after being lied to and deceived at every turn, as well as property being destroyed from careless handling of shingle packages falling off the roof and breaking things, after our previous company showed no remorse for our destroyed property, after they told us a dumpster was included in our cost, then told at the end it would cost us $1,500, after waiting three months for them to finish the job, I was hesitant to work with another roofing company. John put all those reservations to rest. For instance, when Ron Case did our roof, they didn't bother cleaning up, they smashed anything and everything, didn't even bother putting down any kind of protection, but John's roofers put down protective tarps, walked debris to the dumpster and cleaned and swept up so well, you barely knew they'd been there. Nothing but applause from my end for what John West and his roofers did for us.

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  Dan Johnson

  4.0

  Pros & Cons – Overall Pretty Good Background - Let me start by saying that my roof was replaced because of storm damage and was paid for by my insurance company. Infinity sales people were going around my neighborhood and inspecting roofs to see if they sustained storm damage. My roof sustained significant damage so I filed a claim. The biggest plus in using Infinity was that the project manager met with the insurance adjuster to inspect the roof. The project manager was able to point out all of the damaged areas to the adjuster to help get the claim approved. With that background I will list the pros: • Project manager represents the homeowner in dealing with insurance adjuster. • Use good quality roofing products (GAF Timberline). • Seems to have a good warranty (although the value of roof warranties appears to be suspect after researching them online). • Roof looks good. • Complete removal of old shingles and installation of new shingles in one day. • Did a decent job with cleanup and didn’t do much damage to plants surrounding the house. • Did not need to pay until job was completed. • Infinity corrected the problems and issues with my roof without hesitation. Below are some examples: • The new roof vents that Infinity installed were misaligned and unevenly spaced. They looked terrible! Infinity came out and replaced the misaligned turtle vents with a ridge vent without any fuss or pushback. • I did notice several areas with exposed nail heads. The exposed nail heads means there is room for water to leak below the shingle and into the attic. Infinity came out and replaced the affected shingles. Now I will list the cons or just other issues to be aware of. • The project manager was only on site briefly at the very beginning of the project. No inspection of the final work product was performed by anyone but me with my limited knowledge. • They make you sign a contract in order to get the representation with the insurance adjuster. Not necessarily a bad thing if you feel like you need a knowledgeable person to help you through the process. • Overall communication was not fantastic (several unanswered texts and emails). • The work crew that did my house was a subcontractor and were not employees of Infinity. Bottom line – If I was dealing with an insurance company and I was unsure as to how to deal with the adjuster then Infinity could be a good option (although there may be other roofing companies that would that also). At the end of the day I got a new roof that looks great. Infinity addressed and fixed all of the issues with the installation without hesitation.

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