Image Roofing Company
Center, Deer Park, TX

Image Roofing Company Reviews

4.7 stars based on 57 reviews

Featured Comments:

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  Andrea Socia

  5.0

  I cannot recommend Image Roofing more, both in general but especially if you're dealing with an insurance claim. Shayne is extremely knowledgeable, willing to explain anything and answer the endless amount of questions I had about everything, and he was both helpful and patient through a very drawn out process thanks to an insurance company. They did an amazing job on the roof, and they were able to get all of the decking and roof completely replaced in a day and a half. In the end I ended up learning a lot and my new roof looks great. Really, I can't recommend them more.

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  Melissa Garza

  5.0

  I highly recommend Image Roofing. We had to get a new roof or our insurance company was going to cancel our policy. Other companies just quoted me for a new roof, out of pocket. Shayne suggested going through insurance and walked us through the whole process. We were able to get insurance to cover it and only had to pay our deductible, so he saved us nearly $10k. Ja'Nae was also very helpful and quick to respond to my questions. The roofers were friendly and left the house and yard looking great! Thanks so much!

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  Response from the owner

  Melissa, thank you for the kind words, it is an encouragement for our staff and crews to receive this positive review!

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  Matthew S.

  1.0

  Image Roofing put a roof on for me approximately 10 months ago. In that time, I have had to contact them on two separate occasions. The first time I noticed one of the vents was not rotating and the second time was about a leak on a vent and additionally a small section of shingles, approx 16 inches by 6 inches, that had come off in a storm. For the vent not rotating, I had to contact him twice to get it fixed after I was told someone would be out that week. When I first contacted Shayne about the other two issues he said he would be out within a week again. Two weeks went by and never reached out to me. I reach out to him and he apologized, said he had been doing "training" in Dallas and came out later that day. I'm not sold on the leak fix, but he said he would be back for the section of shingles that blown off. He never contacted me back. Shayne comes off as a very nice and apologetic individual, but twice he has "forgotten" to follow through with what he has told me. I think if you have no issues with your roof, this company will leave a good impression, but if they need to fix anything, good luck. I find this an unacceptable characteristic for the owner of a company. I cannot recommend this company.

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  Response from the owner

  Hello, Matthew, There are times when adjustments need to be made after your roof has been installed, your tree is dropping a lot of berry's and they build up behind your vents. The adjustment I made to the shingles helped alleviate the issue. The turbine had a twig caught in the blades and was easily resolved. Storm damage to your roof can be repaired, I don't recall any missing shingles and we will repair this at no cost to you, but storm damage is not covered under warranty. I will reach out to you and schedule the repair for the missing shingle at your convenience. Image Roofing cares about its customers and there satisfaction for the services they receive. Thank you Shayne Kohn

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