Idaho Fire & Flood Restoration
Line, Pocatello, ID

Idaho Fire & Flood Restoration Reviews

4.3 stars based on 61 reviews

Featured Comments:

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  Steven Williams

  4.0

  This is a follow-up on our post from 8 months ago. The job is now complete, and the extra work we requested was done to a very high level. I'm not one to let things slide, so we continued a positive dialog with Craig as the Project Manager; Dallan Lewis as the Marketing Director; and Mason Clinger as an Owner. From our side the frustration was always the lack of communications between us and Craig on status and timeline to completion. Once we had that customer relationship issue resolved, we pressed forward. From their side the frustrations of maintaining a viable workforce during COVID, and job prioritization were discussed. Their quality of services provided has always been excellent, and all that you would expect. We proposed additional work / scope changes to the restoration - that was completed and exceeded our expectations - Thank You!

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  Naomi Krush

  1.0

  That were hired to assist after a house fire we had. When they started work, they told us we couldn't remove any belongings for insurance reasons. They never once disclosed costs. Never gave us a quote or break down of the charges until after the fact and after asking them for a breakdown multiple times. The salvage/non salvage reports were sloppy, inconsistant and inaccurate. They charged us thousands for cleaning things that were visibly untouched by them. They marked some items as salvaged but never returned them back to us. I reported them to the attorney general and before agreeing to return our belongings they actually tried to demand I retract my claim with the attorney general. They didnt return our things until six months after we returned home, 15 months after the fire. Scam scam scam. They also told us our belongings would be ins temperature controlled environment but we received something back that was frozen solid so obviously it wasnt temp controlled. They dont let you remove your belongings so they can charge you to 'clean' them. When they psck your items away they pack the boxes very very light so it takes up a ton of space and they charge you for that space, as well. Also, they rarely ever asked us what something was if they didnt know. Most things they just threw away and didnt document for insurance. Just a little clarification.... Our house fire was considered a total loss but the house was still standing and on the outside it looked nearly undamaged. Many MANY belongings did not need to be cleaned or taken or thrown away.

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  Inna Brooks

  5.0

  Castle Fink has done work for our house when we had a roof callapse in our kitchen. He was professional, good quality work and he has done an amazing job. Our family can’t thank him enough. Thank you Castle Fink for providing good Service!

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