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Want to find out House Crafters in Union, Buffalo, NY? We offer the information of the roofers near you of top ratings like opening hours, addresses, phone numbers.

House Crafters in Union, Buffalo, NY | Nearby Roofers

We love our new patio. Owner Ed was easy to get ahold of and  upfront with the work timeline. Work crew(Bruce and Pat) were great to work with . Cleaned up nightly   Received many positive comments from family snd neighbors on how professional Housecrafters is. I highly recommend Housecrafters

Your patio looks fantastic, thank you for the nice right up

How is crafters did a beautiful job on my roof. I especially like to thank Darlene for being so friendly and professional. She really helped me out when I needed it. And so personable.I wouldn’t have my work done anywhere else. I would also like to recognize Bob Brady, he helped me so much with my insurance company. He’s a very nice person.He is always there when I need him. And I have worked on the inside yet to be done.

Very happy with the work House Crafters did on my sunroom! Looks like a different place! Amazing! So pleased with it. All the workers were great and so very neat! Thank you!

Ed and his team are true professionals and a pleasure to work with. They built me an amazing garage, better than I expected. They are definitely my go to for home improvement projects!

Nothing but complete 'praise' for the entire staff and crew at House Crafters. This company is 'top notch' offering extremely high quality workmanship, etc. As they say: 'you get what you pay for'. Mark and his crew installed a new roof and gutters on our house. I can't recall a better and more organized company than this one. Every aspect of this transaction went extremely well. If you are looking for a reputable and highly professional company for your next home improvement project, give Mark a call at House Crafters. You won't be disappointed!
Fred Morgan, Cheektowaga, NY

That's a great write up, Thank you very much
Mark Casillo

We had House Crafters replace our siding on our house. We are so pleased with the big change we chose, and the company we chose to do it. Right from the beginning, they were all very clean, polite and organized. They had our job done in 3 days and after they left, you never knew we had workers there. I would definitely recommend them to anyone looking for a siding upgrade to their home.

House Crafters was quick to get Bob out to give me an estimate to replace my roof. I was able to sign a contract the next day, and even though they were about 8 weeks out, they were able to get me in less than a month after I submitted my deposit. The crew was able to start AND finish my roof the same day, which was great because I was on a deadline from my insurance company.

Also, Darlene, who I signed the contract with and communicated with for updates on timeline, is so fantastic! She is so warm and personal. I knew I was in good hands. I'm new to the area and a new homeowner on top of that, and she was also able to give me so much great advice on the area I am in, and made sure that I knew I could call for any questions or concerns! I only wish I had additional projects for my house because I would love to work with this company again in the future! But for now I will just enjoy my new roof :)

Thank you for that great review, I can't wait to share it with Darlene and the crew.

Mark with House Crafters went Above & Beyond to get the siding I wanted. The crew came early & worked efficiently, were very professional and personal. The siding & Gutters look amazing. I get compliments from my neighbors and would highly recommend House Crafters to everyone. Thank you Again House Crafters ( & Darlene Too)

house crafters did our roof in the spring of 2021. Bob was my sales rep and was very responsive and provided a competitive quote. Enjoyed working with them and decided to have them do our back patio later this year.

We had House Crafters install new gutters, siding, ridge vents along our roof, and new trim/wrap for our soffit and fascia board between May and September of 2016.  The communication and customer service from House Crafters was unbelievably poor.  I had to place numerous calls and leave several voicemails just to get the work scheduled and keep the project rolling.  The first part of the project started one day early without any prior notice given to me.  I just received a phone call at work from the gutter contractors, who House Crafters had subcontracted, informing me that they were on site ready to start.  The remaining work on the siding and roof did not take place until July, all completed in the late afternoon and evenings by one contractor who came to our house after finishing his day’s work at another site.  Then, in late July they tried to bill us for the project when the job was not even complete, which I had to inform them of.  It took another two months and several more unanswered voicemails and calls before I could get House Crafters to put the finishing touches on the project to complete it.
I had several conversations over the phone with Mark Casillo, the owner, and Bob Brady.  Mark pretty much made me feel worthless as a customer and tried to even hurry me off the phone at times without addressing my concerns.  I ended up writing Mark a 5 page letter detailing the nightmare my wife and I had to go through just to get them to complete this project.  Time will tell as far as the quality of the work goes, but I am not overly optimistic.  Part of the Azek board they installed fell off and damaged the railing on our front porch.  When they removed the siding, they did not end up replacing it until a few days later, leaving the bare wood exposed to the outdoor elements.  While they did pile up the trash on the front lawn, they neglected to pick up any nails or make us aware that there were going to be nails all through our landscaping and lawn.  That evening, my wife and I picked up 58 nails altogether.  When the work was continued later that week, I had to inform the contractor that he was to drill holes in the soffit for ventilation, which he claimed he was never told even though it was written up in the estimate.  He also was short on supplies and had to leave a portion of the drilled soffit leading into our attic exposed for a couple of days.
If you are considering contractors, please read this and reconsider.  While my house project was on the smaller side, I do not feel anyone should be treated of lower value just because their job is not as profitable or extensive as others.  However, this is exactly the impression I got in my conversations with Mark.  I felt as if our house was just an afterthought for House Crafters the entire time.  On their write-up sheets for project quotes, it says people choose House Crafters because they start and finish one job at a time, answer all service calls within 7 business days, and have a 20 year experienced foreman on every job.  I can tell you that from my experience not one of these statements was upheld by House Crafters.
In the end, I had a long conversation with Bob to see if we could come to an agreement on a discount for the work performed.  While there was some compromise made, I did not get desired discount that I was hoping for.  Furthermore, Bob told me that I was even being ridiculous for asking for such a discount.  To me that was just a slap in the face, but perhaps he did not know the whole story from our end and what we went through over the previous several months.
I had hoped to receive some response from Mark or Bob in regards to my letter, but that has not been the case.  I am sure Mark will see this review though and have some sort of response.  Check out any negative review or complaint of House Crafters online, including the BBB, and Mark always has some sort of rebuttal.  Hopefully they get the message that they need to get organized with their communication and that will help the customer get a better experience in working with them.

Thanks mike for your review:

I WISH you would of remembered in your review that
1-WE WERE NOT ALLOWED TO WORK UNLESS SOMEONE WAS HOME, so after 4pm was agreed upon by both.

2 - I WISH you would of remembered that you signed end of may AND TOLD 8-10 WEEKS WAS OUR TIME LINE for small repairs so August was pretty close.

3- I wish you would of remembered your 2 week vacation.

4- I wish you would explained Your one picture was taken before work was completed, the other picture is true my installer accidently used the wrong fasteners ( mistakes happen ) we quickly returned to install a brand new board.

5- Did you forget about calling us 3 times a week starting mid-June wanting us to start ASAP or else. ( our phone system has the proof in writing) Your so called discount was a $700 dollar threat " either we lower our price or you were going to social media", we gave you $500 to stop harassing us but as your letter states " you didn't get your justified discount so you had no choice!

P.S--- if you didn't like our job timeline then why not cancel the contract ? maybe because no one else offered a fair price for such a small job ! or maybe by not cancelling and demanding us to start work early  you were pre meditating a reason to justify a 25% discount.

House Crafters
Union, Buffalo, NY

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