Hopewell Roofing & Restoration
Dahlonega, Cumming, GA

Hopewell Roofing & Restoration Reviews

4.9 stars based on 142 reviews

Featured Comments:

• E

  Eric Hampton

  5.0

  I noticed a wet spot on an interior wall on Sunday night during a rain storm. Called Hopewell Monday morning and spoke with Lee. He was very courteous and knowledgeable, and was able to meet me at my home at 12:30 that day!! Lee was very thorough, extremely professional and looked over my roof and found a nickel sized hole going completely through the shingle. Lee repaired that hole and a couple of other small places on my roof, as well as going into the attic to check for any further water damage. I cannot recommend HIGHLY enough! Great experience!

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  Response from the owner

  Many thanks for taking the time to leave the 5 Star Review, Eric! We appreciate your business. 👍

• C

  Courtney Rahrer

  5.0

  1st time ever getting a new roof so we werent sure exactly what to do or what to expect - Andy Morrison & his team are amazing! Dylan handled everything from start to finish - always willing to answer questions & available to do so Once the crew got to the house - it was quite impressive to watch them - productive & efficient, taking pride in their work - they were done in few hours ...AND IT LOOKS AMAZING!! Ill definitely be referring Hopewell Roofing!! Thanks y'all for ur hard work & professionalism!! We appreciate you taking such great care of us

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  Response from the owner

  Courtney, thanks so much for taking the time to leave such a terrific review! So glad you were happy with our work. We appreciate your business!

• J

  Jedwards

  1.0

  When I went over the following list of issues with Brandon (I had not previously met him until he came for payment), he literally told me, "Most of our good reviews started out bad." This is something I wish I had known before hiring Hopewell for a roof replacement. The dumpster was supposed to be delivered the day before replacement, but did not arrive until the day of replacement after tear-off had started. It was put in front of the garage where my car was parked, leaving me blocked in until the next day when it was picked up, despite my being told it would be picked up the same day. When I pointed out that the driveway had been cracked, I was told it was like that before. This was from a man who had spent a total of about 20 minutes at my home. I have been in my home for over 20 years and no, it was not cracked before. (photo attached) I was not told that my year-old attic fan was going to be removed and roofed over. I only discovered this after the roofers left and I could get outside for a better look. This is when it became clear why half of the power to my upstairs had gone out. They obviously cut something while removing the fan which caused the power outage. I also saw a couple of places where there was cellophane material blowing in the wind. The only one I could get a picture of without a taller ladder was where there is a very questionable "hump." (photo attached) I do not know if there are other "humps" where I see cellophane blowing. I had discussed with James (he provided me my estimate) that I was going to eventually replace areas of my siding that had not already been replaced. This just provided an excuse to not be held accountable for the damage to one area of siding that extended 12-14" above the shingles. The absolute worst, irreparable part was the damage caused to THREE of my 25 year-old ornamental trees around my home. (2 photos attached). I saw my trees having the old roofing just being thrown and dropped on them. I went out three or four times to tell the the roofers to please be more careful with the trees. One roofer actually asked me which "one." I responded, "ALL of them!" That did not help. These trees were strategically placed and pruned for privacy. The final straw was when I saw an extension ladder literally falling sideways past my window, hitting a Japanese maple and damaging the fascia and the gutter that it hit before taking off a chunk of my tree and damaging some shrubs. They were very quick to grab the broken branches and toss them in the dumpster but I had watched it happen. Fortunately no one was on the ladder, but that could have ended VERY differently. James began calling me for payment four days after completion. Brandon was supposed to pick up a check, but I wanted to show him all of the damage. He cancelled two or three times with several excuses and, in the meantime, I received three or four calls from James wanting payment. Ultimately, my check did not clear until six weeks after it was dated. Finally, I ended up leaving work early to meet Brandon, but he was 40 minutes late (without calling). By the time he arrived, it was too dark to see all of the damage, but he could see the siding damage. They came back to replace the broken siding, but unfortunately used more caulk than they did siding. That was the extent of their making it right. (photo attached) Also, I'm still waiting for a gutter quote that James was going to get with someone on for me. That was seven months ago. I would not let them back on my property anyway.

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  Response from the owner

  I’m sorry to hear that you are now dissatisfied with Hopewell Roofing. We truly do strive for excellence and, first and foremost, customer satisfaction. I regret that we did not fulfill that for you and I wish we had known 10 months ago when we installed the roof that you were unhappy. Since receiving the review and made known of the situation; I have tried to reach out several times with no response. That being said, I would like to address as many of your concerns as possible. The dumpster is a third party company and we have no control over their schedule. We set up the delivery for a pm drop or first out the day of the project. I explained, the dumpster will arrive the afternoon before the scheduled start date as a convenience to our clients so they are not caught off guard. The dumpster arriving the next morning or afternoon has no effect on the quality of the job. I apologize for you being blocked in, as I also explained to please move any vehicles prior to the scheduled start date. Dumpsters are always picked up after the project but I do recall mentioning IF possible, I would try and get them to pick up the same day. Which has been done on many occasions but once again, It is a third party and I do not have control of their scheduling. As for the crack in the driveway, I have photos from 5/15/2019, nearly 5 months prior to being awarded the job in October (see attached photos) showing all of the pre-existing damages to the property including the driveway. Ventilation was discussed standing on your back porch as we were talking about the rotten fascia,siding and our gutter systems. We always remove existing ventilation systems and install ridge vents unless the type of roof system suggests otherwise (see contract). The “power outage” was a tripped breaker. Some later built homes cannot always carry the load of some newer homes. Sometimes when we run our equipment, it can cause a breaker to trip.The siding was addressed prior to accepting the contract. We always try to address as much as possible before entering into a job to hopefully avoid any conflicts during or at the end of the project. I mentioned that the siding was already compromised (rotten) due to improper installation (see attached photos). The siding was installed directly on top of the roof and once we start to remove the shingles it will pull the rotten siding with it. Most siding manufacturers require the siding to be 2in off of the roof to avoid these situations and unnecessary repairs. I was told it was fine because you were aware and it was going to be addressed after the roof. This would fall under unavoidable damage (see contract) due to rot and improper installation. However, I mentioned that up front, to try and stay as transparent as possible. I know most people do not endure roofing projects daily as I do and have for almost 10yrs now, so I try to break down the process as much as I can. Being that it was discussed and falls under unavoidable damages. Hopewell Roofing was under no obligation to repair the siding. I asked the guys to replace the damaged siding and prep it for paint (this is why the siding is raw and not painted). Once again, I was under the impression, per our conversation painting was next on your list. (Google will not allow me to post the full response because responses are limited to 4000 characters.)

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