Homefix Custom Remodeling
Center, Vienna, VA

Homefix Custom Remodeling Reviews

3.9 stars based on 216 reviews

Featured Comments:

• A

  Ashley Ruffead

  5.0

  I ordered windows with HCR and they turned around the order quickly and were flexible with scheduling. The salesman was informative and was very responsive. The techs were polite and took care to keep my house clean. I have a few more windows and a sliding door that I will replace at a later date and HCR will be the company I go with.

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  Response from the owner

  Ashley, we do our best to exceed our customers' expectations, especially when it comes to timeframes and wait times. We are so glad you love your new windows and that we were able to help you through the process. Please let us know how we can be helpful in the future!

• D

  David Townsend

  5.0

  The warranty department was a pleasure to work with!!! Great service and very responsive. We purchased a home where the previous owners used Homefix to replace all the windows and after moving in one of the window panes cracked due to the cold weather. Transferring the warranty was seamless and we couldn’t be happier with the repair work.

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  Response from the owner

  David, thank you for taking the time to leave a 5-star review. We do our best to provide efficient and informative service at the best possible value. We are so glad we were able to take care of your warranty. Please let us know if we can be helpful again in the future!

• M

  Mari S

  1.0

  Please do not use this company. I have used this company since I bought my house in 2015, as the prior owners had an existing warranty when they installed the roof. Since purchasing the house they had to come out once/twice a year for the same roof leak issues in the same areas until I moved away on a reassignment overseas. While overseas in 2021, the same leak issues in the same areas were seen yet again, but this time they stated they will not fix the leak. They stated another company did work and therefore voided the warranty. The issue is that I had called Homefix to remove the solar panel, who referred me to another company to conduct the work. I removed the solar panel and they had come times after that, as their roof job is solely patch work needing to be done on a yearly basis (constant leaks). They even went further to state the warranty has expired on my roof. Please note this conversation was held before the supposedly expired warranty, and my roof was only 10 years old. I asked to see documentation of pictures and/or warranty and nothing was received. On 12/28, I reached out yet again to Homefix and S. Lancaster (aka Herring) stated she was the Director of Operations and did not have a Supervisor of whom I can speak with, as she is the highest on the chain of command. I work for the US government and to be abroad and to be treated this way is unfathomable. To make matters worse, she ended the conversation with " I don't think we are having a productive conversation, so I will excuse myself. Bye." I understand, everyone is dealing with trying times but to deal with these actions, please do yourself the favor and save yourself the headache - find another company. After all this, I hope everyone has a safe and Happy New Year, life is truly to short to be dealing with companies like this.

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  Response from the owner

  Mari, we are very sorry to hear that you had a negative experience with one of our representatives, and we would love the opportunity to speak with you further to discuss your situation. Every customer experience is a learning opportunity for us, and while I regret your outcome, I thank you for sharing this with us. We have forwarded your complaint to our Customer Care team. If you are willing, we encourage you to reach out to them directly at [email protected] so we can learn more. Thank you for providing feedback so we can continue to improve.

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