Home Pro Windows Siding & Doors
Highview, Fort Wayne, IN

Home Pro Windows Siding & Doors Reviews

4 stars based on 52 reviews

Featured Comments:

• D

  Dianna Chausse

  2.0

  I have contacted home pro several times over the past year and a half to two years now. I had 6 windows replaced. Every single one of them, cold air leaks through in the winter. Every single one of them build up condensation. Two of them formed ice last year!!! And, one of the windows is cracked that I am STILL waiting to be replaced! This year, I put up a film on the inside of the windows to help keep the cold out! I should not have to do this with new windows! I was given a humidity gauge to check the humidity in the house. I reported the results. Not a thing was done.

• T

  Tim Heffron

  5.0

  Juan (Forman on the job everyday) and his crew did outstanding job installing siding, soffits, and facia wrap on our very unique house (huge trim around huge windows). I can’t convey how difficult this installation was. They took their time (two weeks) and made sure it was done correctly. Dustin (project manager) supported Juan and his crew to the fullest by making available all items (extra wrap, cherry picker lift, etc.) available throughout this massive job. These are the people you want working on your house.

• D

  Doug Cooper

  3.0

  Attention to details and customer service were lacking. It took too much effort on the customer side to get the results that I was paying for. Damage to 5 year old facia metal, dented and scratched LEAF GUARD gutters by sliding shingles off the top of them, incorrect type /installation of bathroom venting hood, mis matched (color) penetration boot covers that had to be replaced after the shingles were laid down ... Not 1 Foreman on site, with fluent English speaking abilities, to interact with the customer, instill confidence in their choices of vendor, and immediately addres the concerns in real-time. I was initially made to regret my choice of contractor and was treated as suspect in my complaints on quality and how I was made to feel about my choice of people to touch my house. Until the realities of the pictures I took, were sent to demonstrate that their actions had caused unnecessary damage to the existing structure and the careless, improper installation of drip edging throughout the roof, then Attention to details became important. Appearance and function together make the job complete . It took an additional 30 days to address all of the errors and correct 90% of all the issues. Going above and beyond is difficult for them to do. Doing only the minimum needed to escape the job was how I felt when I confronted them with the repairs . In the end, I have a new roof that I will always be less than confident in as the vendor created doubt and anxiety from their actions in the process of getting the job done. The treatment of the customer as a suspect vs a person that just wanted an excellent product installation with an excellent customer service experience for choosing Home Pro. That's the shortcoming in the process they failed to meet. They can slam some shingles.....it's the remaining 2/3 of the job that needs polishing.

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