Home Pro America
165th, Lakeville, MN

Home Pro America Reviews

4.3 stars based on 85 reviews

Featured Comments:

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  Ricky

  5.0

  I previously had a negative review regarding Home Pro America's work. I've tried to edit it , but I couldn't. My deck was finished last summer; it was a shaky relationship to begin with, which had nothing to do with 98% of Home Pro America employees or their owner Steve. Steve made it right. It's rare to do business with a perfect company; we all know that. Home Pro America is still a very good company. That stands by their work. Not only was Steve not aware of my issue, but he was just as shocked as I was when he found out; he couldn't wait to make it right. Home Pro America made it a priority to make sure my deck build was handled with care and urgency. Most companies would have told me to kick rocks, but they took it personally. I'm very happy with my build and how it was handled. My plan is to use them again for my front porch.

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  Response from the owner

  Ricky, we're very glad we had the opportunity to do right by you. We never want our customers to feel like their concerns don't matter, so we wanted to show you how much you meant to us by getting to work immediately. If you have any questions for us, please don't hesitate to reach out. we're here for you! -Angie R., Owner

• S

  Steve Hibbs

  5.0

  We had Home Pro America build our new deck. As you can see from the photos below, the original deck was worn. The new deck is awesome! Mark was great to work with. He responded to calls and questions within 24 hours. We especially liked that they put together renderings of what the new deck would look like upon completion. The rendering below with the stairs on the left, was an original rendering and then we switched the stairs to the right, which you can see in the later rendering. But looking at the renderings and the final product and you can see how helpful it was to have those renderings. Having those made it an easy choice to choose Home Pro America. And then the follow-up, professionalism, and end product makes it easy to recommend Home Pro America.

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  Response from the owner

  Steve, we always want our clients to be thrilled with the finished product, and our digital renderings are a wonderful way to ensure we're on the same page from start to finish! It's great to hear Mark was professional, communicative, and provided a stress-free experience. Don't hesitate to get in touch if there's anything else you need! -Angie R., Owner

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  Trent Haun

  5.0

  We initially chose Home Pro for our deck build because our salesperson was able to help design our deck and advise us on the many options we had without being pushy. He came back with 3D renderings that displayed what our final build would look like, which really helped us feel comfortable moving forward. The handoff to the construction team went smoothly, and they started on time. Unfortunately, we hit several unexpected roadblocks during the build process that delayed the completion of the project for some time. However, the management team at Home Pro really came through to address the issues and make sure we felt taken care of, in the end we got our dream deck and could tell the entire team was committed to us 100% of the way. The team that finished the deck was stellar: very knowledgeable, professional, and polite, and promptly addressed any issues that arose. After experiencing their response to our situation, we are happy to recommend the team to others as we know we can trust them to make things right, they are genuinely invested in their customer's satisfaction.

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  Response from the owner

  Pressure-free sales and expert craftsmanship just come standard when you work with us, Trent! Road blocks happen, but you can count on our team to diligently address any issues and get the job done quickly without sacrificing the quality you deserve. Enjoy your beautiful new dream deck, and if there's anything at all we can do for you in the future, don't hesitate to call. -Angie R., Owner

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