Holloway Plumbing
Schreiner, Kerrville, TX

Holloway Plumbing Reviews

4.7 stars based on 339 reviews

Featured Comments:

• C

  ColleenAll4Him

  5.0

  Exceptional service!!! by Aaron and Richard, both very professional, kind. They were on time, had the supplies needed, knew what they were doing, and gave me a few options for solutions. I have an 11 year old water heater that they got working so much better than what i expected from a new one. They improved the accessibility of pipes, so that i could easily change out my own filters and gave me suggestions on how to maintain pipes and equipment. Holloway proved above and beyond what i was expecting from a plumbing company. I am in a remote area, so it makes sense that the company charged a service fee to come out. I will be using them for all plumbing needs.

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  Response from the owner

  Colleen, thank you for taking the time to write such a nice 5-star review. We're happy we could get your 11-year-old heater running like new. We always try to help customers with tips on how to best maintain pipes and equipment. We greatly appreciate loyal customers like you.

• J

  Jack Swanzy

  2.0

  How many times we have called them and they didn't respond? 3. We have been lucky to find other local, quality plumbers. Wish we hadn't bought the yearly service contract with Holloway. $90 down the drain. Most unfortunate, last year Holloway plumbers tried to drain the hot water heater and were unable because of sediment buildup. They could have replaced the tank then and we wouldn't have had a leak during Thanksgiving dinner.

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  Response from the owner

  Mr. Swanzy, I am sorry that we did not meet your expectation for customer service. I did listen to your calls from this past holiday weekend and know how frustrating it is to have plumbing issues during those times. I do understand you have the position that the day after Thanksgiving is not a holiday, but it is one that we have chosen here at Holloway Plumbing to treat as one. We feel it is important to give our employees time to be off with their families, and as such, we have chosen to allow our associates that day along with Thanksgiving as one of our seven company holidays. That said, we do still have a process to take care of customers' emergencies, albeit it does incur an emergency dispatch fee, which is almost entirely used as bonus compensation for the technicians on call as a reward for giving up time with their families. As it is always our goal for 100% customer satisfaction, we will be sending a check to you for the amount of $119.40 as a full refund for the Protection Plan for which you had signed up. I do hope that you feel this is fair, but if you would like to discuss this or any other plumbing issue, please do not hesitate to call me. Sincerely, Damon Lewis, Owner

• D

  David Hardy

  5.0

  I would like to thank Colt and John who came by our home today to perform a water heater flush. They were trully professional, clean, respectful. OUTSTANDING. I would also like to thank the office staff. Everyone at Holloway Plumbing has always gone above and beyond every time they have been to our home. They deserve more then 5 stars. They are a company that can be TRUSTED. Everyone at Holloway. OUTSTANDING.

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  Response from the owner

  David, we really appreciate your 5-star review and all the compliments about our staff. They work hard to make sure each customer is responded to in a prompt, friendly, and professional manner. Your business and trust are important to us. Please let us know when we can be of service again.

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