Holiday Inn Express & Suites Zapata, an IHG Hotel
US-83, Zapata, TX

Holiday Inn Express & Suites Zapata, an IHG Hotel Reviews

4.2 stars based on 125 reviews

Featured Comments:

• J

  Jake from state farm l (Jakiepoo)

  4.0

  Let's be clear you're on the border of Texas and Mexico and a very small town so your expectations should be thus. The check-in was lovely the woman Manning the desk was quite sweet and I was able to find my room easily. I was upgraded to a suite And I appreciated the spaciousness..... The room was very clean the bed was comfortable and the sheets were clean. The air conditioning was tolerable although I would have preferred it much cooler as it was hot in Texas... The room stayed probably at a cool 78 in the day and drop down is down to 75 in the evening. The towels were as scratchy as they could be and probably need to be replaced the carpet in the room looks like it's seen some pretty bad things and honestly you can't help but To wonder what has happened in these rooms. The entire property is well maintained but it really does need a face lift :) Being on the border you can't help but to worry about security I was a woman traveling alone but I felt that the hotel did a great job at keeping the parking lot lit And I felt safe for the duration of my stay. Zapata is a lovely town and I enjoyed my stay the food is great and so are the people. The best tacos I've had probably in my life were at the stripe's gas station down the street do yourself a favor and grab some

  ---

  Response from the owner

  Thank you for taking the time to tell us about your experience at Holiday Inn Express ZAPATA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 956-765-1333 or [email protected]. Sincerely, Badal Gordhan General Manager 956-765-1333 [email protected]

• R

  RWB52

  0.0

  Both tub and bathroom sink drained slowly. Didn't like standing in 2 inches of water while taking a shower. In addition, toilet ran continuously after flushing, had to take tank lid off a couple of times to stop toilet from wasting water. Large stain on carpet near tv. Need some plumbing investment at this property.

• M

  Mando

  0.0

  Good stay and great service. The staff and service was very helpful. Gym could use a little upgrade. Housekeeping was great. The front desk was always very help and provided me with the best service also very friendly. I loved the happy hour and the dinner meal that was served. Overall I had and continue having a good stay.

More reviews (2)