Hinkle Roofing
1st, Birmingham, AL

Hinkle Roofing Reviews

4.7 stars based on 133 reviews

Featured Comments:

• J

  Joe Gosa

  5.0

  Finding someone to repair the flat roof on my residence was nearly impossible in the Tuscaloosa market. Then I called Hinkle. They were very responsive in providing a competitive estimate. More importantly, they showed up to do the work when promised - and kept me up to date along the way. Highly recommend; will use again.

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  Response from the owner

  Thank you for the review! It was an absolute pleasure to work with you.

• F

  Franchesca Colon

  1.0

  I asked them to fix a small leak in my roof . They came out and then a year later was still leaking. I called to ask if they could fix again but no one called me back. That fix cost me over $500 dollars.

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  Response from the owner

  Mrs. Colon, I am sorry to see this review from you especially with the incorrect facts. We performed the repair in September 2019 and issued a 1 year labor warranty for this repair. We even accommodated you further by providing a payment plan for the $495 estimate. We do not see any records of you calling back, but I did call the number we had on file and tried to email you, but did not receive a response. If you would like to contact us to discuss your project further please give me a call at 205.732.0364.

• S

  Samantha C.

  5.0

  Subsequent to my original review I received a call from Jace. He was very apologetic and solution focused. His action spoke volumes especially after the initial mishap (detailed below). It was apparent that he went out of his way to provide excellent customer service and even offered to personally assist me. I haven’t used the roofing repair service yet, but I’m looking forward to potentially working with him and this company. Thank you for your excellent customer service Jace! My Original Review: Tried to use this business, but was unsuccessful. After learning that I was seeking an roof repair estimate on behalf of my parents, the receptionist immediately refused to do any business with me and demanded that my elderly parents call. After much back and forth I was immediately turned off by her attitude and decided not to do any further business.Terrible customer service.

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  Response from the owner

  Hi Samantha, we agree that this is unacceptable. Please contact us right away and we'll have someone accommodate your request. Please contact us directly at 205.732.0364.

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