Henderson Roofing
323, Florence, AL

Henderson Roofing Reviews

4.2 stars based on 27 reviews

Featured Comments:

• d

  david lanier

  1.0

  Called company for a roof repair was told by receptionist estimate would be $150.00 non refundable explained this was acceptable and not an issue. Receptionists gathered my contact information and stated I would receive a call back it is now almost 1 month later with no contact form this company. Untrustworthy To ghost customers I would not recommend.

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  Response from the owner

  While we understand your displeasure at us not being able to get to your inspection on a timely manner, I believe you have either misunderstood or worded our fee incorrectly. We never ever ask for money up front. We collect only at the end of the job on any residential roofing project. There is a $150 inspection fee. That fee is only paid after the inspection. If the inspection calls for a large repair and you agree to the cost of the repair, then no fee is charged. We do not "ghost" our customers. Our inspection team tries their very best to get to every inspection. So many, that we have instructed the receptionist to tell them we are now more than two weeks out. Everyone will be called as soon as a member of the team can get to them. If you wish to remain on the list, we will keep your place in line. If you wish to be removed, we understand that as well.

• T

  Tony Rubolotta

  4.0

  I needed a soffit repair which included replacement of the fascia boards and aluminum covering, reattachment of the underside vinyl siding and j-channels. It wasn't exactly a roofing repair but they were willing to do the work and did an excellent job. I thought the price was a bit high but within my budget. I received the bid in a timely manner and was able to execute the contract on line. That was very convenient. My only complaint was I didn't receive notice they were coming to make the repairs until the morning of that day. Fortunately and by accident, that was a day I had planned to do some work at home and it worked out. Had it been a day earlier or later, it would have required me to readjust my schedule on very short notice. That aside, and the price, I am very pleased with the repairs and would recommend them for similar work.

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  Response from the owner

  Thank you for the kind words and the chance to work on your house! We'll make sure they call in advance from now on!

• J

  Jeremy Emerson

  5.0

  When I called Henderson Roofing, they were very personable and professional. They were understanding and patient while dealing with the insurance company. The communication was always there and always calm. When the day came to replace my roof, the crew and Henderson reps were there on time and completed the work in a professional and timely manner. When the roof was done, the crew cleaned the area of trash and debris. When I had a question, the representative was very honest and willing to answer. This company and it's employees treated me like family and was there for me through the whole process. I will recommend them to anyone. Thank you all at Henderson Roofing.

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  Response from the owner

  Thank you for the kind words and the opportunity to work on your roof!

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