Hayward Lumber
Higuera, San Luis Obispo, CA

Hayward Lumber Reviews

3.8 stars based on 47 reviews

Featured Comments:

• J

  Jacqlyn Smith

  1.0

  Worst customer service ever!! When calling Hayward in SLO, they make you feel like you’re bothering them and are very impatient just having a conversation about material materials that were ordered and should have been in days ago!! I have called four times in the last two days in twice I was told they would call me back within an hour and never called back

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  Response from the owner

  I appreciate you taking the time to leave a review and your feedback, Jacqlyn, and apologize that you haven't been getting appropriate answers about your materials over the phone. You're welcome to call again and ask for me, I would be happy to answer any questions you might have. Thank you! Carl Gallon General Manager

• s

  steve s

  2.0

  I think they are getting better.....dropped the ball on many an attempt at pricing and helping of my customers. Horrible customer service.

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  Response from the owner

  We appreciate the feedback, Steve. Bringing issues to our attention helps us to make improvements and provide better service for all our customers and their clients. If you have any questions or additional feedback feel free to call the location and ask for me. I would be happy to talk more, thank you! Carl Gallon General Manager

• j

  joyce mcalexander

  5.0

  The service, knowledge & experience of Hayward's employees (specifically Rudy) is exemplary. I purchased my Kolbe doors & windows from Hayward about 5 yrs ago when I did a major remodel of my home in Morro Bay. Hayward was terrific to work with at that time. Recently my front door had an issue for which the local locksmith could not address. I discovered when contacting Hayward that they no longer carry Kolbe product, and obtaining service from Kolbe to fix the problem would have been a nightmare. Rudy (of Hayward Lumber) offered to trouble-shoot my problem directly with Kolbe and worked with me over several months to solve the problem and get a replacement part. Rudy was very knowledgeable, skilled, friendly to work with ... and did not give up with Kolbe until he resolved my problem. Hayward stood behind a product that they no longer carry. Bravo !!!

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  Response from the owner

  Thank you, Joyce. We aim to be a valued resource for our communicates and build long term relationships with our customers. We appreciate you leaving this feedback about your experience and being our customer. We hope we have the chance to serve you in the future (and hopefully on something more fun than a manufacturer service call 😊) Thank you, again.

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