Guardian Exteriors
Turkey, Kannapolis, NC

Guardian Exteriors Reviews

5 stars based on 53 reviews

Featured Comments:

• A

  Audrey Henson

  3.0

  Initially had a wonderful experience with these guys!! They were prompt, courteous, and seemed knowledgeable. They couldn't pinpoint source of leak but spoke at length about how they stand behind their work and would continue to come back and investigate if initial fix didn't work. We quickly figured out the repair didn't work so I contacted them multiple times with no response. After 7 days of silence, Josh told me he would just need to sub out any further repairs. He directed me to contact the sub directly for a better rate. So, in fact, they don't stand behind their work and just would prefer to pass the issue along to the next company.

  ---

  Response from the owner

  We do stand behind our work and our reputation. I apologized for my delay in returning your messages as we have been extremely busy lately and been down employees. We only charged a trip charge when we came out as we said because we weren’t sure if the leak would be corrected as it was a very unusual leak. Multiple other repairs were addressed beyond the leak for the trip charge fee to give you the best deal for the trip fee. My subcontractors number who I gave you was a favor to you to save you money as I stated on our phone call. If we came back out again and I charged for the larger scale repairs you would have had to pay significantly more money for the same repair. I did what I thought was best for you as the client and wasn’t passing the job to another company. I would’ve hired the subcontractor to do the larger repairs needed on your home either way so this was my way of trying to help you save money. If you felt we were trying to get out the job I apologize but I was honestly trying to help you with the best solution I could. I also mentioned that if you had any issues with my subcontractor or had any further issues that you could contact me anytime and id step in and help solve it anytime without charging you.

• G

  Georgie Burton

  5.0

  Guardian Exteriors was great to work with. We had thought we only needed to repair our roof but they were up front in letting us know that we had a lot of wind damage and needed a new roof. They explained the insurance claim process and helped us with everything. They were very professional, and really good to communicate with. I would hire them again for all my future needs. They did a great job.

• G

  G. Anderson

  5.0

  Guardian replaced our roof. They did a fantastic job. It was a seamless experience from beginning to end. They take pride in their work, they're honest and the finished product looks beautiful. David, the project manager, was great to work with. I recommend them without hesitation.

More reviews (2)