George Meyer Co LLC
Pontiac, Ann Arbor, MI

George Meyer Co LLC Reviews

4.2 stars based on 13 reviews

Featured Comments:

• B

  Barry Chapman

  5.0

  Did not get the door we wanted - invested over $11,000 in the door and surrounding frame and trim, only to be rewarded with shoddy workmanship. The door is coming away from the wall, there is a 1/4" gap surrounding our door, and the screen door was made out of sub-par materials. SEE UPDATE BELOW: The spring in the latch for the storm door broke, so now we have to lock the storm door if we don't want it to blow off in a storm. Not to mention the fact that we had to have a special hook installed to prevent the storm door from blowing open in the 'moderate' wind, only to rip the hinges and door off of the wall entirely (again). When we tried to get this repaired, 16 months into our supposed several year warranty, they tried to send us to a third party installer, and told us it would cost $120/hr. Thanks, but no thanks. Not again. Update: They came through and replaced the entire door after a tech determined that it was warped from the factory. This was the reason it never latched properly. Five stars for outstanding customer service, although the lower customer service reps could stand to be educated a bit on their policies and procedures. I would recommend this place for sure now. Quality install and product.

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  Response from the owner

  I'm sorry you're not happy with the ProVia fiberglass door you ordered in 2017. ProVia is a great company with top quality doors and they stand behind their products. Unfortunately your door slab did have some bowing and your storm door interior handle broke. ProVia is sending a new door slab and storm door handle at no charge and we will be installing at no charge as well. I believe there may have been a communication misunderstanding when you called our office and were told what our service labor warranty policy is. We don't send anything out to a third party. We have our own Service Tech who first comes out, at no charge, to evaluate. Most of our products come with a lifetime warranty from the manufacturer, but if the contract is beyond our one-year labor warranty, which is stated in our contracts, we do charge for the service tech's labor, which we do our best to keep at a minimum. We hope you'll be happy with the new door slab. George Meyer Co. will continue to stand behind the products we sell & install, if you should need future service.

• l

  l pac

  5.0

  Great Work, Competitive Price The George Meyer team does great work. They are professional and a pleasure to work with. No high pressure sales. Their team came out to install new bedroom windows and a patio door and did a spectacular job. We had them come out a second time to install a new front door. Will definitely use them again.

• J

  Jennifer George

  1.0

  George Meyer installed half of the windows on our home. They also installed the front door. They came back FIVE times to redo their work. The windows are still leaking. The front door is still leaking. Water is pouring into our house through the windows and the front door when it rains. We have emailed them a few times in the last year and they are not responding. Please search for George Meyer Window Company on YouTube soon— we will be posting a video of the mess they refuse to accept responsibility for shortly. Stay tuned.

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