Gem City Home Improvements
Main, Dayton, OH

Gem City Home Improvements Reviews

2.9 stars based on 24 reviews

Featured Comments:

• D

  Diane Maddox

  5.0

  My mother didn't recall who repaired 4 foundation leaks over 25 years ago. I called several waterproofing businesses including Gem City leaving messages. Tony called back informing me they had done the original work and my two minor leaks were covered by a lifetime warranty. Tony arrived on time to assess the issues. He explained the newer sealant materials would effectively seal deeper into the foundation blocks and the repairs were covered 100% by warranty. Two servicemen came out and injected sealant materials efficiently and effectively. They laid out drop cloths and cleaned up when the job was done. No charges, no service call fees, just a job well done. After two months, the new sealant has eliminated the leaks. I recommend this business.

• S

  Sarah Thompson

  1.0

  I requested this company to come assess an issue with a previously waterproofed basement by a company that is no longer in business. When I called back to discuss the write up report, Tony did all the talking. Everytime I tried to speak or ask questions I was immediately spoken over and he continued to speak. After about 8 minutes or so, I was able to stop his part of the conversation and started to state that I am trying to ask some question and let him know about what was accomplished 8 years ago, which would answer or contribute to his "unknowns" as part of his write up. He then proceed to tell me that he needs to have his position heard, and I needed to "listen." I asked him if he wanted my business, and he stated if it was "going to be like this, then no, they don't want my business." I said then you won't get it, and hung up. When calling the customer service number to speak to his manager or someone to lodge a complaint, I was told he was the manager. He also didn't provide a free estimate (which I was not aware of when I asked my property management company to call). Money down the drain. Unprofessional, Customer Service is not a quality of this person that represents this company.

• E

  Erica H

  1.0

  My mother had set up an appointment for an estimate. We waited there for over an hour, with no communication from the business. The man showed up 5 minutes after the hour timeframe. He begrudgingly put on his mask after he saw that we had ours on. Rather than apologizing for his tardiness, he chalked it up to “it’s raining”. As my mom and the contractor went down to the basement, she offered to show him pictures of the flooding that happens when it rains. He immediately responded with “oh I don’t need to see that”. He jumped into explaining what they would do to the basement, and I heard my mom asking questions to try to understand our options. He responded with “Oh you don’t have any options besides that”. As my mom tried to ask another question, he replied with “Well if you would let me finish what I was saying...” and “YOU called ME. We are good with what we do. Do you want to listen, or will you keep interrupting me?”. He was completely rude and unprofessional and made us feel disrespected and uncomfortable. This is not a business that is woman friendly or centered around customer service. We will gladly take our business elsewhere.

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