Garys Roofing
Buffalo, Clarksville, VA

Garys Roofing Reviews

3.7 stars based on 12 reviews

Featured Comments:

• j

  joanne

  1.0

  Gary's roofing put a roof on my newly constructed home. After 9 years when shingles started falling off my roof, I had to contact them multiple times to replace shingles which they finally did with noticeably mismatched shingles because they did not leave the unused shingles at my house. They took the shingles with them. I finally bought 2 bundles of shingles that were better matched and each year since I have been paying someone to replace the missing shingles. Finally I had 3 estimates to replace the roof entirely. All estimators said that Gary''s only used 1 nail on each side where there should have been 2 and where they placed the black strip that helps seal the roof down was improperly placed. How anyone can recommend them is a mystery to me. I paid for 30 year shingles.

• S

  Steven Richard

  1.0

  Gary’s roofing hopefully can find new people to work the first desk. There office smells of smoke and not professional at all. Seem to be searching random stuff or on social media rather than answering any questions. To just name a few things this made me decide to go another way with my business. I asked for a call back and never heard anything. Seeing people act like this while trying to get my business.makes me worry about what they are like durning a job and if I can trust them to stay in touch and have what I want put on. Also I feel like if this is your profession then shouldn’t the people answering the phone ( if someone does answer) know what they are talking about. Their office makes it seem like your job isn’t important or they have plenty of work. When asked about licensing I was told someone would get back with me. Which never happened. Which makes me wonder if finding licenses are so difficult then what else does this company forget to include.

• C

  Cj Watkins

  1.0

  Company places jobs that will pay first over people that have been waiting months. Office is unprofessional and customers don’t get called back or told that “it will be another week before the job is finished”. And you will be lucky if u get someone to answer when you call. The employees open complain about the owner and use language that is not fit for any office. More worried about getting off at the end of the day instead of finishing the job right. If I could give negative stars I would because this company is a complete wreck. Talks more about going through insurance than fixing damages and then has to make multiple trips back out to fix when it rains. And a lot of the office staff complain about how they are talked to and treated. How nothing gets done, and drama about each other. Instead of what work needs to be done. People come and go all day out of the office along with some shady characters, but I guess that’s the company they carry with them. Rarely on time and always has excuses of why the job isn’t finished. Employees are told to wait to get paid. Two and three weeks so I have been told.

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  Response from the owner

  Hi Mr. Watkins, we read your review and are so sorry you feel you have had a negative experience with our company thus far. One issue we are having is locating any file or record for a CJ Watkins, even our call logs we keep on file and we cannot find anyone that called in or came in under that name. Is there another name it could be under? Please do let us know. We have built the company on the principle of giving more than we get and by treating everyone as unique as they are and an important customer, which is why we have so many 5 star reviews. Lastly, while we strive for excellence, we know know there is always room for improvement. On a daily basis, we work together as a team to brainstorm more efficient ways for tasks and processes to be completed from the office to the field. We are always open to any type of feedback and we appreciate this feedback! We would also very much appreciate the opportunity to speak with you about the issues you mentioned at your earliest convenience. We can be reached at (434)374-7100, via email at [email protected] or you are welcome to come by the office anytime.

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