Freedom Forever - Fresno
Antonio, Fowler, CA

Freedom Forever - Fresno Reviews

3 stars based on 24 reviews

Featured Comments:

• B

  Brett Boss

  1.0

  My solar system has not been functioning for a month. When I call the company they say they will reach out to the local branch to put me on the schedule for repairs. To date, I have not been contacted going though this method. When I finally got them to come out, the technician told me their modem is 3g and no longer compatible with AT&T. I was also told that other people are having the same issue. Freedom has not come up with a solution so I am not getting the solar we paid for. This company is costing me a lot of money in PG&E charges. Their regional manager must think he is too good to call me back. I have requested a call several times. A company technician was on the phone with him at my home and asked the manager to call me. I have not received a call. Apparently a customer is not worth a telephone call! Customers beware, this company is not up with the technical requirements of the times.

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  Response from the owner

  Hello Brett, we couldn't locate your account in our system. Please send us an email at [email protected] with the first and last name of the homeowner who signed the contract and the address of the project, we would like to help resolve your issues and get your project back on the right track.

• S

  Steven Mcpherson

  1.0

  You want my honest review? This company is absolutely awful. Good luck trying to get functioning solar on your roof. Coming up on a year with solar sitting on my roof but not working. You know how many times I’ve heard “we will get back to you by today” and they’ve not gotten back to me by that day? Too many to count. It’s been months since they’ve “gotten back to me” I just got a call saying they need more pge statements because the ones I sent in during the start of this process have expired since it’s been so long. That’s how long they’ve taken and there is still no solution. They are motivated to get solar on your roof but disappear once they get you signed up. They make wayyyyyyy too many mistakes, get the permit address wrong etc. I HIGHLY recommend to use a different company if you want solar. Never.again.

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  Response from the owner

  Hello Steven, we regret to hear that you had a negative experience with us but would appreciate the chance to turn it around. We located your account in our system, a Freedom Forever Reputation Management Specialist will be contacting you to further address your recent review.

• P

  Patrick Collins

  1.0

  January 12, 2021 I signed up with freedom forever it was the worst mistake of my life. After one month and $1000 deposit they determined they could not install my solar system on my 60 x 40 commercial sheet metal shop. The reason for not being able to install the system was the steel trusses were too thick for them to drill through. Later I got a call from the manager saying that they just weren’t comfortable installing the solar system on the sheet metal roof because they were not experienced in that type of install. That’s fair enough I told him I wish they would’ve just been honest with me upfront but no hard feelings. Now I was wondering when I might get my thousand dollars back. Around February 25 I called and asked when I would see my thousand dollar deposit and they said they had processed it and it should be going out soon. End of March I still hadn’t seen my deposit so I made another phone call and they gave me the exact same story I explain to them that when they needed the money for the deposit I sent it right away now they can’t do the work and they don’t want to send my money back this is not fair. they promised they would get it out right away. It is now April 7 and I still have not seen the money returned. I called again today and they gave me the same story to say the least I was not very happy. Asked to talk to a manager or someone in charge and they said there was no one to talk to I believe this is a fraudulent company and I will probably never get back my money. I sure hope no one else ever trust this company not only do they not stand by their word they don’t even know how to install a simple solar system.

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  Response from the owner

  Hello Patrick, We can assure you that we do not find this acceptable, and we will be addressing the situation further. We will be reaching out to you so we may resolve the issue you have brought to our attention. Thank you for providing us with your concerns.

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