Franklin Building Supply
Highland, Twin Falls, ID

Franklin Building Supply Reviews

4.1 stars based on 58 reviews

Featured Comments:

• J

  Jaxon T

  1.0

  The customer service was awful. They never answer the phone, they kept me on the hook for weeks on products that I needed ordered in, and then finally told me the product had just been there sitting for awhile, everything is marked up compared to everywhere else in terms of tools and supplies (Amazon and home depot were way cheaper), and they totally lied about being able to price match. I asked them to price match some thinset mortar and they refused because I found it at a store in Pocatello for way cheaper. Not wanting to drive out there and seeing that they openly advertise that they price matched I asked them to price match and they said that they wouldn't because the price was too far from their own price. Doesn't that totally defeat the purpose of price matching? Don't lie to people about price matching. I ended up going to Pocatello and ordering other things from Amazon. Just do that, these people can't pick up the phone.

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  Response from the owner

  Hello Jaxon, we are terribly sorry to hear your experience with us was less than ideal. But we sincerely appreciate the feedback, this is what helps us improve. We will address the issues you have brought to our attention and aim to improve. We know how important customer service is and do not take your complaint lightly. Thank you.

• C

  Claudeen Buettner

  5.0

  Abby was very nice and helpful. It was Customer Appreciation week, and I received a level tool for free. Nice store and nice people

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  Response from the owner

  Thanks for the positive review, Claudeen! Excited to hear that you had a great experience. We appreciate you taking to the time to highlight it for us, thank you!

• B

  Brian T

  5.0

  Customer service is exceptional! I’m a DIY person and recently completed a large backyard deck with multiple levels, stairs, rails, etc. Needless to say the folks at Franklin were fantastic and helped me every step along the way. They were accommodating during my many trips to the store even during the COVID-19 shutdown. Can’t say enough good about the selection of deck materials, knowledge and friendliness of staff (shout out to Scott), and my overall positive experience. I highly recommend them to everyone.

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  Response from the owner

  Thanks for sharing your experience, Brian! We want to ensure that our customers' projects are successes and we know that takes more than just selling a list of materials. Enjoy your new deck! 😎☀️

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