Florida Universal Roofing Inc
Acme, Orlando, FL

Florida Universal Roofing Inc Reviews

4.5 stars based on 48 reviews

Featured Comments:

• H

  Heather Henslee

  3.0

  At first, I was impressed with the consultation Florida Universal Roofing gave me when looking at my skylight leak. The roofer went into the attic took pictures and diagnosed what the problem was. I was told by the roofer that the company had the same shingles BUT was never told they would be a distinct color difference due to sun exposure from the other shingles on my roof. I paid the $275.00 fee the company charges for someone to come out and was told that if I went with them, the fee I paid ($275) would be deducted from my total bill. I was sent a contract and decided to go with them. I asked if they would give me a cash discount. I had to call several times for an answer. But got the runaround, but they said yes but never told me how much the discount would be. My skylight was repaired in October 2021. It seemed like everything went downhill from there. The roofer showed up, his partner had to pick up the skylight, they forgot the tar for the shingles and had to go to a local store to get this item. They did a good job repairing the skylight BUT when the repair was completed, I look at my roof and was in shock that it looked like a “landing pad for aliens.” The color difference from the new shingles is so drastic that now my house value has decreased. I called the office and told the lady about the color difference, and she rudely told me, “we don’t use old shingles” and told me she would have the roofer call me. I am still waiting for his call. I finally got a bill in December 2021 for the full amount. It did not show the deduction of $275.00 I paid or a cash discount. Again, I called, and a new bill was emailed to me showing the discounts.

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  Gil C.

  5.0

  There are roofing companies... and then there is Florida Universal Roofing who did a MARVELOUS job at BOTH my primary home's roof and my rental property. The crew could have just left when the job was done... but the crew at Florida Universal Roofing went above and beyond and offered to paint damaged trim that critters had chewed up years ago. They ALSO FIXED any damage they caused, which was not much, instead of turning the other way. The crew repainted my ENTIRE garage door due to a small stain caused during work to replace my roof. They could have said "That damage was already there..." but they did not. They also plan on repairing a broken sprinkler head at my neighbor's. And by the way... their work on the new roof is spectacular! The people and support behind-the-scenes make a difference between Florida Universal Roofing and other roofing companies.

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  Response from the owner

  Mr. Catral, we really appreciate your business, thank you for allowing us to replace not one, but two roofs for you.

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  Michael Ackerman

  5.0

  The experience we had working with Florida Universal Roofing was phenomenal! From the beginning of our roof replacement, we worked directly with the president of the company, Bill Touza and selected exactly what we wanted in terms of color and materials. Throughout the whole process, we were in constant communication with Madeline Martelli and she ensured that we were aware of everything from scheduling to even providing a "What to Expect" brochure so there was absolutely no surprises when the crew came out to install our new roof. Everything went so smoothly and we really appreciated how the crew would ensure that there was no debris and no nails left on the ground at the end of each day. They would literally sweep around our home each night before leaving just to ensure they left a clean job. I would gladly use their services again, but seeing how great of a job they did for us, I don't expect to need to call them anytime soon! Thank you!!

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