Fessler Home Improvement and Construction, LLC
College, Murfreesboro, TN

Fessler Home Improvement and Construction, LLC Reviews

4.4 stars based on 48 reviews

Featured Comments:

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  Shannon Matthews

  1.0

  At first our experience started off good. Greg came to our house to speak with us and to get designs in place so he could quote us for a roof over our patio and a fireplace. Greg was professional and very friendly. He was very responsive with each text and phone call. When he called to give me a quote over the phone he told me several times that he likes to shoot high so there are no surprises at the end. He told me that our roof would be between 22,000-24,000. Then he said just count on 25,000 but as long as nothing is added then we would come in under 25,000. The fireplace was quoted at 15,000. We were 5 days from materials being delivered and I still had not received anything on paper with a breakdown of charges. I then meet Greg at my house to get the contract to find out that he is only supplying me with an invoice. Still no written quote or contract but an invoice. Also I am being charged 25000.00 for the roof but we had removed 3 post from the original quote... doesn't make sense to pay more for less. Then the invoice stated 25,000.00 for the fireplace... I was quoted 15,000.00. So when I questioned Greg he didn't seem to recall that he quoted me 15,000.00. He pulled his notes out and you can clearly see he wrote a 2 over the 1 on his quote. He stated he would get back with me. After he had left I sent him a picture of my notes that I written down the day he gave me the quotes over the phone. He never responded.This was on Friday, so Monday around 1pm I text Greg and asked if he had any updates. He wasn't quick on responding like he had all the times prior to this issue. He finally called me and said the best he can do is to eat 8,000 and I would still be responsible for 42,000. As I ask him questions he continues to cut me off while speaking and was not friendly like he was prior to the issue. He kept stating that we could cancel and he would eat the permit cost. He couldn't answer my questions on why my the invoice was higher than the quote.. He also stated it was a misunderstanding and a mistake on his end which would of cost me thousands of dollars if we wanted to proceed with this project. Please be aware that your quote is not a true quote. I would not want this to happen to someone else as this was a complete waste of our time. Be leery of companies who will not put things in writing.

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  Kelli P.

  5.0

  We had water damage in 2020. Fessler Home Improvement helped us get our floors done quickly due to company coming from out of state. Unfortunately, we started having issues with our flooring separating. Fessler responded quickly to attempt to fix the floors. We met with them to look at the floors and they agreed they needed to make it right so they re-installed a brand new floor and they look amazing. We are so pleased with the response and professionalism we received from Fessler Home Improvement. Thank you so much!

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  Leah Dunham

  5.0

  When our home was damaged by Hurricane Michael, we were pleased to hire Fessler Home to take care of the repairs and help us communicate effectively with the insurance adjusters. Mark was honest and made sure to address all of our concerns. His team made our house a home again relatively quickly too! We have friends still working with insurance companies and contractors almost 2 years later! When we drive around our town and still see blue tarps on roofs, we are thankful for Mark Fessler! Couldn’t have had a better experience at a time that could have been extremely stressful! Thank you for taking care of my family!

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