Excel Roofing Company
Marion, Wilmington, NC

Excel Roofing Company Reviews

4.5 stars based on 74 reviews

Featured Comments:

• L

  Laura Mansfield

  5.0

  Excel has been punctual, attentive and professional. I got a tech out to my place quickly, my quote came quickly and was reasonable, and on par with the insurance quote. I haven't used them yet for the roofing job but will update when i do. Great service so far.

• J

  Joanna Rickard Henderson

  1.0

  We bought our home three weeks after Excel Roofing completed a new roof. Sounds great right... Read on for the cautionary tale of of how Excel "cares for their customers" It all started when I spoke to Chelsie at Excel, she accepted & acknowledged the warranty change of ownership over the phone. They came out to inspect and began repairs but ceased repairs and left us with an expensive, wet, leaky roof. My best advice after 13 years in Wilmington, don't even think about calling this company unless you have unlimited patience, time, money or you are a lawyer. They are the worlds greatest company for overpromising and under delivering (actually not delivering at all). But if you do decide to call here are a few tips 1. Do not believe a word they say, get it in writing, document every interaction, record every phone call. 2.They actually don't accept warranty claims unless they are in writing, so get your certified mail ready. Read the warranty fine print for all the ways and reasons they will not fix your roof. 3. Get some buckets for your “new” leaky roof 4. Pray for a nice insurance adjuster when water infiltrates your home. 5. Make sure you like calling them, over and over and over and over again without a call back. “Warranty” ”(I use that word VERY generously because it doesn’t actually cover anything) is a joke. After over 50 phone calls, they came to fix the three year old roof they installed and the photos below show how they left it. We are reasonable, patient people who have tried everything we can to just have them finish the job they started but I guess that's asking too much. There are great honest, trustworthy roofers in this town, unfortunatly Excel Roofing is just not one of them.

• T

  T P

  1.0

  I needed a minor repair and knew exactly what needed to be done (replace exhaust pipe boot). A 1 hr job! These guys sent out someone not to actually do the repair, but to take pictures. Then I got what seemed to me to be an unreasonably high estimate. When I called to ask (politely) about the cost and to get a breakdown of material/labor prices, the office person refused to provide a cost breakdown and became defensive, accusing me of wanting to shortchange their workers. I went with another company who got the repair done next-day and charged me half of what Excel quoted.

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