Erie Materials
Railroad, Albany, NY

Erie Materials Reviews

4.4 stars based on 89 reviews

Featured Comments:

• S

  Samantha Minnick

  1.0

  If I could leave no stars, I absolutely would. The customer service I received at Erie Materials is absolutely unjustifiable. I reached out to them weeks ago to see if they stocked a very large order I needed for an upcoming install. They had everything available that I needed.. and therefor we placed the order. I was back and forth with many employees there, working as quickly as possible, as I was on a very strict timeline. I was extremely clear when communicating with them. I even went as far as sending them pictures of my check before I mailed it. Never during our conversation did Jeff Meyers mention to me that my order was not secure. He received my check & emailed me this Wednesday (my install was set for Monday) “ Check received. When this was quoted on 12/2 we had the stock to fill this order. As of right now we do not. am working with my supplier and will have an eta for you later today. Best Regards Jeff Myers” Not even an apology!!! Now, as a business owner I understand this transaction could have gone a variety of ways. Had he indicated to me for any reason my order was not set aside and guaranteed, I would have driven the 3 hours to Albany and hand delivered my check on day 1. This was never a conversation. They sold my entire order out from underneath me, leaving me scrambling to find it elsewhere in under 6 days. Which is nearly impossible. This wasn’t a few boxes of screws. This was 300 cases of exterior stone, nearly $23,000 in material. Why was it not communicated to the warehouse that this material was sold? If it was due to them not receiving payment yet, why was it not communicated to me that my order was not on hold until payment was received? I have never been more frustrated with a company & will absolutely never be doing business with Erie Materials again. Still, no apology. Unethical way to do business, to say the very least. **In regards to your response to my review. No, it was never explained to me that my order was not secured. In fact, I have not one email indicating anything you mentioned. Less than a week ago, I have an email stating that the material would be shipped out to me immediately upon receiving my check. Now LIKE I MENTIONED in my review.. had anyone indicated to me that my order was not secure until my payment was received.. I personally would have driven to any of your locations and hand delivered a check. During my very first conversation with your staff, I made it clear that this was a time sensitive project. Hence the reason I was willing to pay thousands of dollars more than I was quoted locally. The only reason I went with Erie was due to immediate availability. We see how well that worked out. Do not try to downplay this situation, because I will gladly embarrass your company by posting the screen shots of all of my email correspondence. A sincere apology would have gone a long way with that email Wednesday. That’s all.

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  Response from the owner

  Ms. Minnick – We’re sorry that your first experience with Erie Materials was negative and that it created a delay with your project. We strive to provide our customers with the best service in the industry. Some of the delays were the result of us being cautious about a large order from a new customer several hours away. Also, as we explained to you, we can’t hold orders for customers without credit until they’ve been paid for. The Versetta Stone was at our Distribution Center in Syracuse, which serves all of our nine branches. Unfortunately, another customer ordered and paid for the product before we received your check. We tried to secure more product for you but it couldn’t arrive soon enough. We hope this helps you better understand the situation. We wish you the best with your project.

• K

  Kory rosati

  3.0

  Customer service by the employee I spoke with was awful, however I received a call from Rick after posting this with his apologies for how it was handled and I respect that. The higher ups obviously care about their customers I may give them another shot

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  Response from the owner

  Mr. Rosati - Yes, we highly value our customer service. Thank you for giving us another shot. This feedback should be for our Binghamton, not our Albany location.

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  Tracy

  5.0

  These guys are great, very good product knowledge and availability

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  Response from the owner

  Thank you for taking the time to post your review, Tracy!

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