Erie Materials
River, Marcy, NY

Erie Materials Reviews

4.5 stars based on 46 reviews

Featured Comments:

• K

  Kerstin Beeg

  5.0

  I am grateful to meet Mitch after a few calls looking for help with a broken thermal window. Mitch took care of the entire warranty process excellently. Was my pleasure to work with him!

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  Response from the owner

  Thanks for sharing this, Kerstin!

• D

  Debbie Guile

  5.0

  Our initial visit to the showroom last August was very disappointing, the unwelcome feeling we got may have been due to covid at the time, not sure? We have decided to go with Erie for our siding and accessories, and the salesman we now have is very helpful and polite. Looking forward to the project and finished product!!

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  Response from the owner

  Thank you for giving us a chance to make things right!

• T

  Tina Gaffney

  3.0

  Was disappointed they could not lend us a sample shingle to bring to the house to see how it would look. We bought the roofing there anyways We were told to clear our garage and they would put the material in there. When it arrived they only had a fork lift and no pallet jack so the materials are sitting out in our driveway So far the experience is not as expected.

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  Response from the owner

  Mrs. Gaffney – We’re sorry and a bit puzzled to hear that you’re less than satisfied with our service. When you were selecting your roof shingle, we didn’t have a full sample available so we provided you with a shingle sample board that featured the color you were interested in. That’s what most homeowners use for their selection. We thought that was acceptable to you. Our driver was concerned that the forklift might damage your garage. Your husband told your contractor that it would be fine to place the shingles in the driveway. Customer feedback helps ensure that we’re meeting our expectations as well as those of our customers and their customers. So, thank you for sharing your feedback. We don’t want you to be disappointed but we’re not sure how we would have handled this better. We’d appreciate if you could call our branch General Manager Leo Dudziak at 315-732-6646 to discuss it. We hope that you enjoy your beautiful new roof for many years to come.

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