Eisel Roofing & Construction
Walnut, Edmond, OK

Eisel Roofing & Construction Reviews

3.7 stars based on 3 reviews

Featured Comments:

• M

  Meng-Ju Du

  1.0

  I would like to share my experience in dealing with this company. I rarely post any review but I feel my experience can offer an insight for people who are checking this company out for potential roof repair/replacement. We experienced a severe hail storm in late April, 2021 in Norman, OK. I got in touch with Bill in Eisel Roofing & Construction because my home builder highly recommended this company. He was attentive and immediately came over next day to check the damage on the roof. After the inspection, he did not seem to be concerned and told me to wait until the end of May and he will follow up. I waited until mid June and did not receive any update from him or anyone in the company. I called Bill and he told me, " you can submit your insurance claim if you want to. I will be there when the insurance adjustor comes". I contacted my insurance company and an adjustor was assigned to inspect the damage on the roof. I let Bill know and he told me that he had a doctor's appointment but he will ask his partner to come to go through the inspection with the adjustor. It turned out that no one from the roofing company showed up. I texted Bill and called Eisel roofing & construction multiple times. No one replied or returned my phone calls. After few days, I decided to find another roofing company and repeated the same process. This time, I have much better experience, the roofer took initiative and handled everything promptly, professionally and my roof is in the process of getting repaired. So what happened to Eisel roofing & Construction? Two days ago, I saw them work on replacing my neighbor's roof across the street. So the company still exists and works on projects. After talking to the current roof company and the insurance company, I finally realized that no one from Eisel roofing & Construction bothered to pick up or returned my calls because my roof damage was not "severe enough" that the insurance company would cover the cost for replacement (the insurance company would cover the cost of repairing). It is just not a lucrative enough project for Eisel to work on; so they dropped my case without informing me or referring me to another roofing company. If you are considering using this company to do your roof work, I hope you gain insight from my review about its non-existent professionalism and poor customer service.

• S

  Steph K

  5.0

  This week, Eisel roofing was here replacing our roof due to some previous hail damage. This amazing crew noticed that the roof on our dog house actually matched the original roof on our new home. When the job was done, they rang our doorbell, gave us the rundown on the new roof, warranty, etc. then said: "also, we thought the dogs should live in style too, so their roof now matches yours!" We hadn't even noticed the color of the dog roof nor had we thought to replace it. THAT is great customer service. Going that extra mile "just because"... Thank you to the wonderful Eisel team for their kindness and awesome workmanship!

• H

  Harrison Grove

  5.0

  Bill with Eisel Roofing & Construction was incredibly helpful throughout the process and was extremely responsive. We really appreciate the quality work they did and would definitely recommend to family or friends.