Eastman Roofing & Waterproofing, Inc.
Douglas, San Jose, CA

Eastman Roofing & Waterproofing, Inc. Reviews

4.9 stars based on 108 reviews

Featured Comments:

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  Diane Wotus

  5.0

  We have been using Eastman for years since they first installed our new roof in the early 2000's. They now support minor maintenance issues that develop over time. With this last rain storm, they responded quickly to help identify a leak, complete a temporary repair, and then come back to complete a final repair - at very reasonable rates. Highly recommended!

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  Response from the owner

  Thank you, Diane, for taking the time to write such a great review! We really appreciate it!

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  Robert Varich

  5.0

  Eastman roofing is Awesome! I noticed all my neighbors were replacing their roofs and called Eastman roofing. He inspected my roof and said, "you don't need a new roof and I bet your neighbors didn't either." Instead of it costing me $40k+ it was a simple $1,100 repair estimate to "tune it up." It needed some shingles replaced and a few additions to fill in where the sun had worn through the shingles. Serviceman showed up and it actually needed less repair than originally thought and they reduced my invoice. Who does that?? I would have had no way of knowing he did less than he expected he would need to do. Eastman Roofing is honest and did a great job! I called Eastman Roofing because they had done another home I owned and the roof is now 24 years old and I know it was done right, it still looks great. (I already referred a couple of neighbors and they are very happy I did.)

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  Response from the owner

  Thank you, Robert! We really appreciate your comprehensive review!

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  Reb P-Tor

  1.0

  Had several roofers check and went with Eastman because we were told that a particular area of our roof where shingles and underlayment were lifting and was causing a leak inside our home. So paid 600 to have it repaired. Was told if it leaked they would come out to fix it. But on last big rain the roof leaked a lot in the same area- buckets, towels, etc. They sent someone different who said the area where they patched was fine, so was probably in another location—which would cost several hundreds more. So they didn’t fix problem and didn’t offer to help cover costs on the possible real location of leak- even though that’s what was the original agreement.

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  Response from the owner

  Dear Reb P-Tor, We cannot find you in our system. Thus, the only contact we know of is this review. If you are one of our customers, please call us for some understanding and clarity about your job. In general, an estimate for repairs that we do is warranted for our work only. There can be other problems and/or hidden defects never worked on and therefore also not warranted. Our written warranty clearly spells this out. After completion of our work, the job is reviewed in person by one of our inspectors to verify it was done per our agreement. We do not agree to 'help' cover the cost of additional work needed that we never worked on. We would welcome a call from you to evaluate the job and address any further issues you have had. Thank you, Jim Eastman

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