Donald Odom Roofing
Enloe, Fayetteville, NC

Donald Odom Roofing Reviews

3.8 stars based on 6 reviews

Featured Comments:

• R

  Randy Yates

  5.0

  After Hurricane Florence I had several shingles missing but couldn't find anyone who would repair it as everyone else was getting roofs replaced. I get that, you make more money replacing a roof than just repairing one. I was told to contact Donald Odom, and they came through for me. They even came back to set some nail pops without charge. I highly recommend this company.

• J

  Jeff Dayton

  2.0

  Odom roofing came highly recommended by several people but I should’ve done a little more research. I’ve had nothing but problems after I signed the agreement. The customer service is atrocious or be better yet non existent. Good luck trying to talk to anyone at the office, not sure if anyone is even there, the phone rings and rings then cuts off. 1st- I needed a couple days heads up when they were coming, I work out of town and wanted to be there, and had this conversation with the sales guy a couple times. Finally he agreed but did it happen, nope. Material showed up a month after signing the agreement one morning and then the crew showed up later that afternoon with no warning. 2nd-Please don’t mess up on the agreement. There will be no verification before hand. The material showed up, there were pieces missing, and things I wanted weren’t there and was even argued with on getting them. Sales guy told me the drip edge could be installed later and it wouldn’t be a problem, and luckily the install crew said no it has to go on first. Huh!? So you want to install my roof in a way that is incorrect and you’re alright with that? And then was asked if I could go pick it up. What!? Not my job 3rd-The crew that shows up isn’t even with Odom Roofing, they sub out all their work, so really you’re getting nothing from Odom Roofing but head aches and a place to take your money. Luckily the crew was good, besides not having the materiel at first to do the whole job. The problem afterwards takes us to #4 4th- Overall great install except a little piece where the bay window is. Talked with the sales guy and he wanted me to send pictures, he wouldn’t come out. I sent the pictures and no response, I had to call two days later to get one, and the response was “looks like we did everything it’s your house that has a problem, and the problem is systemic throughout your neighborhood.” Really!? I have a neighborhood problem with a gap between where my shingles go and the side of my house? Usually a flashing would fix that but not with Odom roofing, and I wasn’t even told there was a problem until I noticed it. I will be getting another roofer to come out to check on it and will send my payment minus the new invoice. Sorry for the long review but it was a horrible experience and want to save people time and money and recommend going somewhere else, again that don’t do any of their own work, so save yourself some money. I’m a electrical contractor and understand the business and would never treat my customers this way.

• K

  Kayla Nelson

  1.0

  Had an emergency roof look and called this company. Spoke to a woman on the phone and she told me someone would be out to fix the leak later that day. When I called back toward the end of the day to check on the status of their arrival, someone else answered the phone and said that they had know clue what I was talking about and that whoever I spoke to that morning had forgotten to pass on the job and that no one would be able to come look at my roof leak that day.