Disaster Response of Clarkston, Washington
15th, Clarkston, WA

Disaster Response of Clarkston, Washington Reviews

5 stars based on 98 reviews

Featured Comments:

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  Leane Eldredge

  5.0

  The crew worked so hard to get the water damage cleaned up. It is a big mess. They have had to do the most physical hard work in a stinky smelly situation. But they really know what to do. Very courteous and professional. Thomas figured out right away I am a “neat Nick”. They were respectful of me and my “stuff”. They tented everything off from the non damage area to help keep the dust and smell down. Today the last of the drying equipment was removed and by Monday I get to meet with the reconstruction person (Robert). For a truly horrible experience, I have complete confidence in this company. I will review again when my place is put back together. I do recommend this company.

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  Response from the owner

  Hi Leane! We really appreciate your 5-star review and thank you for having complete confidence in us. 5-star customer service is what we strive for and we're happy to hear you had such a great experience. Thanks for taking the time to leave such a stellar review!

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  Kim Pate

  5.0

  From beginning to end, Disaster Response was responsive, thoughtful, thorough and effective. Tom was an amazing project manager and all of the crew was great! They managed to remediate a pretty bad sewage flood during the holidays and with minimum disruption to us. They also worked well with my insurance agent, and helped connect me to some quality contractors who helped me with the remodel services I needed. I highly recommend this awesome company! I can’t say enough good things!

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  Response from the owner

  Hi Kim- it is never a good time to have a property emergency, but it is especially hard over the Holidays. We're so glad that we were able to help minimize disruption in your home at this time so you could focus on the important stuff. It was our privilege to serve you and help get your life back to normal. We wish you every good thing going forward!

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  Kimberly Wilson

  3.0

  I had a tenant with a fairly significant flooding problem late one Saturday Evening. DR was able to get out within a couple hours to assist with the clean up. The initial response was amazing. They were quick to come out and clean up the surface water. They got to work the next work week on the demo of the water damage. It was originally communicated to my tenant and myself that everything (including the repair) would be complete within a few weeks. We learned a few weeks later, it was going to take much longer. This is obviously to be expected, we were just disappointed the communication was not clear or consistent. I voiced my concerns about the communication consistency, and the team was much better about making sure I was 100% clear on what was happening. The whole process is split into two phases, handled by different teams and are submitted through insurance at different times. The repair estimates were high, but quick to submit to insurance, which I appreciated very much. The mitigation quote was not provided until a week or two after all the repairs were completed. My insurance team was fairly quick, so they continued to follow up to get the mitigation cost from DR. It was just odd that the mitigation that was completed months prior, took longer than the repair estimate to submit. Finally, it was initially communicated to me that insurance typically does not cover toilet replacement. Since this was the culprit of the flooding, I asked for them to replace the toilet (more than once) and I would pay out of pocket for it. The toilet was not replaced. When I asked about it, after the repair were done and my tenant notified me the same toilet was installed, the response from DR was "Oh, you didn't have a plumber come out to check it?" Which was extremely frustrating since I asked for them to replace the toilet and they never told me that I need to have a plumber come out even after all the mitigation and repair.

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  Response from the owner

  Hi Kimberly- We want to thank you for choosing Disaster Response. We appreciate your review and your nice comments. You also provided constructive criticism and we value that also. We take such comments seriously and we want you to know we will review our processes in this engagement and use this learning to improve our company for the future. Thank you, Kimberly.

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