Dew Roofing Inc
Canyon, Palm Springs, CA

Dew Roofing Inc Reviews

3.8 stars based on 10 reviews

Featured Comments:

• L

  Laura Andrian

  5.0

  Absolutely reccomend, Great prices, professional, reliable and beautiful work. Love my new roof!

• C

  Christopher

  1.0

  Had similar experience as @g bu . Had appointment for estimate “inspection” set last week. Received call day of saying they could come at 9am vs 1130 am. Guess there’s no point in setting an appointment in first place. Agreed to earlier time and no one showed up. Called and left VM which wasn’t returned. Called again to inquire as to actual time they’d show up and was told that they were here at 9am, entered property gate, rang bell twice, got ladder out and inspected roof.... yet I was home the entire time and neither me or my dog heard or saw anyone? Impossible. When I called and asked if I could have an in person estimate as I was told week prior, the owner said he didn’t have time today. So I made sure I was home for both my scheduled appt, and the appt 2.5 hrs earlier to accommodate Dew Roofing, yet THEY didn’t have time.

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  Response from the owner

  We apologize for the inconvenience this misunderstanding may have caused. Our corporation is formed by very professional people who value our work a lot. We have always been trusted by our customers and know how trustworthy Dew Roofing Inc is. Our estimator was punctual and did arrive at the time of the appointment but unfortunately, no one answered. Inspection was done and pictures were taken at the time of the appointment for proof. We would like to express our gratitude for reaching to us and our regrets that it did not work out. We apologize and wish you the best of luck.

• g

  g bu

  1.0

  A big waste of time! Made an appointment days ahead for an estimate on my property (that is less than 10 min drive from their headquarters). I took a whole day off and drove from LA for this appointment. They called me 15 min before to tell me they'll be 3 hours late and that they won't be able to perform any work before a month and a half anyway. Total disregard for potential customers and disorganized. Avoid!

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  Response from the owner

  We apologize for any inconvenience we might have caused you. We assure you that we strive to have positive customer experiences. We wish we could have accommodated your scheduling needs. But, being that we are a local, small business, we did not have the manpower to be able to drive from Thermal, (which was the site we were, unfortunately, obligated to, at the time of your scheduled appointment), to Palm Springs in the time frame you requested. As noted on the phone, an option we gave you was to have looked at your roof, 2 hours after your scheduled appointment, and give you an estimate with you not being at your property, as we do this all the time. Also as stated on our phone conversation, we had signed a contract for a big project, after we had initially scheduled your appointment. We are sorry that the other option, offered, did not work for you.

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