Custom Fence and Roofing, LLC
Ascot, Winchester, KY

Custom Fence and Roofing, LLC Reviews

4.5 stars based on 29 reviews

Featured Comments:

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  Gary Bradshaw

  1.0

  We put our deposit, half the total cost, down in April of 2020. The estimate to begin the work was May 15, 2020 (barring any inclement weather). The work was “completed” at the beginning of July. After months of excuses regarding the availability of materials, and lack of help, the work began. We had approximately 5 post holes dug the first day, 10 the second, and the posts were set the next day. Then some material trickled in, then some more...what I’m getting to is that it took approximately a week and a half to get a very small section of privacy and chain link fence installed. As of today 7/20/2020, the project has still not been successfully completed. Update, finally complete. The fencing was installed with nail guns, not screws. The fence was fully installed, as in the entire yard was fenced in and then wherever a gate was planned, that section of fence was chain-sawed to create a gate. They didn’t use a circular, or compound miter saw the entire time. They used a chainsaw to make ALL of the lumber cuts (which means inconsistency all around, no measurements). The gate latch hardware on the double gate was installed upside down and had to be fixed. The tops of the 4x4 and 6x6 posts were chainsawed at an angle and are varied and inconsistent. As of today 7/16, I’m still waiting on a gate latch to be installed. Tomorrow was the promise. Today is 7/20/20. A worker came to install the last gate latch today. Apparently, when measuring, they miscalculated. The fencing, coupled with the 2x4 runners, and the 4/4 post meant that the fence was too thick to install the latch. To remedy the situation, the worker took a chainsaw and ripped one of the fence planks lengthwise making a strip approximately ¾-1 inch in width, added some small chunks of 2x4 behind that strip, and made a small section so the latch would fit. This meant that the entire plank where the gate met the fence was irregular and the tops of said plank were no longer the same height. Rick was called. He immediately man-splained to me (also a man) how the measurements were what they were, etc. and that he could have the fence redone, but that he wasn’t moving the posts. I didn’t like the tone, the fence is being redone. All that being said, Rick has been in business 20+ years. If someone has been in business that long, they should have mastered the quality factor, not accumulated 20 years of shortcuts and tricks. My neighbor’s first fence was built by Mr. Reddix when he started. From their reports, he continues to do the same shoddy work he did 20 years ago. I guess if it’s worked this long, why change? He hires help daily, and has no consistent workers (he told me this). How are you supposed to schedule projects if you don’t know how big your workforce is on a daily basis? Empty promises is how. I will say Rick supplied the cheapest bid, but he also boasted the most “experience”. That’s why we chose him. Additionally, he did offer to refund our money (prior to any fencing being installed) due to the wait, but we needed the fence and didn’t want to have to get on another person’s books and wait even longer. Plus, we’d only heard good things about him (prior to the fence being installed, our neighbors didn’t know it was him until he showed up the last day) and we had heard of material shortages due to tornadoes. There was no reason to believe he would have done a poor job. Hindsight is 20/20. I would not recommend Mr. Reddix or his company. Spend a few hundred extra bucks to ensure a quality job. Mr. Reddix is nonchalant about the poor work product he provides. He never once did a walkthrough on the final project until I called him voicing my frustration. He has had little communication with us, I have had to initiate any conversations we’ve had. He has 18, 5 star reviews on here and of course only shows his best work. Maybe I didn’t pay enough for him to care, but it’s all we could afford and I believe in integrity and doing the best job you can. I can’t say the same for Mr. Reddix.

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  Response from the owner

  We appreciate all reviews positive or negative. This is how we assess needs for improvement and share the accolades. We take this very seriously. We don't make excuses we can only deal with circumstances as we are dealt them. We are sure that most everyone has read or seen the news as it relates to the corna virus. This is a time unpresidented in our history. It has created a tremendous amount of unforseen circumstances for most everyone. Matetial supply, available labor, delays in shipping and delivery. Most of our customers understand this and we appreciate their understanding. We have also offered full refunds of deposits to everyone who may want to go in a different direction. Because reviews in this format can't possibly share all the details in full and can tend to lead to back and forth banter we ask that if anyone has concerns with our quality of work or reputation please give us a call and we are more than willing and open to discussion. Many references are available. We appreciate everyone's patience and understanding. Respectfully, Custom Fence and Roofing, LLC

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  Elizabeth Fredette

  5.0

  Rick and his crew did a great job installing our fence. He was very responsive to our questions and completed the job within the time frame promised despite the pandemic and very few days of nice weather. We would definitely recommend Custom Fence and Roofing, LLC!

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  Response from the owner

  We enjoyed working with you folks. We truly appreciate your kind words.

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  Erin Amburgey

  5.0

  Rick and his crew installed a deck for our above ground pool. The work was fantastic, crew are professional, and it was completed in a timely manner. My husband and I are extremely happy with our new deck and can’t wait to use it this summer. I would recommend their service to anyone!

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  Response from the owner

  We appreciate you trusting us with your deck project. Have fun with the pool!!!

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